Strategic Customer Success Manager
2 weeks ago
We are seeking a Customer Success Manager with a robust background in analytics and business intelligence to enhance our customer engagement.
This position is vital for ensuring that our clients fully leverage the value of our platform, with a direct emphasis on enhancing Net Dollar Retention (NDR) through effective account management and growth strategies.
Key Responsibilities:
Account Management:
Establish and nurture strong relationships with key stakeholders within our client organizations, focusing on high-value accounts.
Analytics Proficiency:
Utilize your extensive knowledge of analytics and business intelligence to assist clients in optimizing their use of Sigma Computing's platform. Aid them in comprehending their data and deriving actionable insights.
NDR Enhancement:
Formulate and execute strategies aimed at maximizing NDR. This involves identifying upselling and cross-selling opportunities, as well as minimizing churn through proactive engagement and solution-oriented support.
Customer Representation:
Act as the liaison between our clients and our product development team. Advocate for features, enhancements, and integrations that will elevate customer satisfaction and retention.
Success Planning:
Collaborate with clients to create and implement success plans that align Sigma Computing's offerings with the client's business objectives.
Training Initiatives:
Develop and conduct training sessions, webinars, and workshops to enhance product knowledge, adoption, and engagement among our user community.
Required Skills / Experience:
Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related discipline.
4+ years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or business intelligence sectors.
Strong analytical capabilities with a proven track record of solving complex problems using data.Excellent communication and interpersonal skills, with a talent for building trust and fostering engagement.
Demonstrated ability to manage and expand customer accounts, specifically focusing on net dollar retention.
Familiarity with SQL, data visualization tools, and cloud-based analytics platforms is highly preferred (Snowflake, Databricks, Redshift, BigQuery).
ETL experience.
Experience in implementing production business intelligence solutions.
Experience in startup environments.
Additional Job Details:
The base salary range for this position is $110k - $135k annually.
Compensation may vary outside of this range depending on various factors, including a candidate's qualifications, skills, competencies, and experience.
Base pay is one component of the Total Package that is provided to recognize and reward employees for their contributions at Sigma Computing.
This role is eligible for variable pay (based on goal achievement), stock options, and a comprehensive benefits package.
We encourage candidates who may not meet all listed requirements to still consider applying.
About Us:
Sigma is the sole cloud analytics and business intelligence tool empowering business teams to break free from traditional dashboards, explore data independently, and make informed, rapid decisions.
Our award-winning software is designed to harness the performance capabilities of cloud data warehouses, enabling the combination of data sources and analysis of billions of rows of data instantly through an intuitive, spreadsheet-like interface – no coding required.
Since its inception with a unique interface, Sigma Computing has introduced features such as collaboration tools and embedded analytics capabilities.The latest product launch included a suite of AI tools, including forecasting capabilities, an AI copilot, and a notebook interface for users who prefer a code-first approach.
Sigma announced its $200M in Series D financing to continue advancing BI through innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption.
Benefits For Our Full-Time Employees:
Equity
Generous health benefits
Flexible time off policy. Take the time off you need
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog-friendly office
Sigma Computing is an equal opportunity employer.
We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We look forward to understanding how your experience can contribute to our collective growth.Note:
We maintain an in-office work environment.
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