Senior Customer Success Manager
1 week ago
Cloudflare, Inc. is seeking a highly skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for ensuring the success of Cloudflare's Strategic / Enterprise customers and managing all of their post-sale experiences.
Key Responsibilities:
- Be a Trusted Advisor to your customers, providing expert guidance and support to drive business outcomes.
- Work with your account teams to plan and execute long-term Success Plans to facilitate retention and growth via product and new business unit expansion.
- Develop and maintain long-term relationships with stakeholders in your account portfolio, fostering strong partnerships and driving customer satisfaction.
- Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals.
- Manage customer feedback and product needs by providing feature requests to internal partner teams.
- Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services.
- Based in the UK (London) or Lisbon, with up to 50% travel across EMEA for your customers.
Requirements:
- Bachelor's degree and/or other professional qualification (e.g. CIPD, Prince2, ACA, CFA).
- 5+ years of experience in a Customer Success/Account Management role, with at least 5 years managing large strategic/enterprise-level engagements.
- Understanding of SAAS/SASE/Cloud Applications landscape.
- Strong understanding of or willingness to learn about computer networking and 'how the internet works' with network security a plus.
- Experience in cloud security and/or performance industries preferred.
- Experience with project management, account portfolio planning, Cloud implementation and prioritization.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills.
- Track record of successful planning and execution of Executive Business Reviews.
- Commercial acumen and awareness to drive successful outcomes.
- Fluent in Hebrew and English is a must, with additional European languages a plus.
What Makes Cloudflare Special?
Cloudflare is a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
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