Director, Strategic Partnerships and Customer Success, Open Banking

2 days ago


San Francisco, California, United States Mastercard Full time
About the Role

We are seeking a highly skilled Director, Strategic Partnerships and Customer Success, Open Banking to join our team at Mastercard. As a key member of our organization, you will be responsible for initiating and growing existing Mastercard Open Banking partnerships.

Key Responsibilities
  • Partner with existing and prospective Open Banking customers to retain and grow revenue through strategic engagement.
  • Lead day-to-day engagement with customers and ensure optimal performance.
  • Identify opportunities to grow relationships with partners, including net-new open banking or services use cases, global expansion, and performance optimization initiatives.
  • Build strong internal relationships and communication channels within cross-functional Mastercard teams to ensure a collaborative, unified, and responsive interface to partner relationships.
Requirements
  • Partner-driven with a desire and proven track-record to achieve success through complex relationships and multi-tier distribution channels.
  • Strong working knowledge of technology to understand partner implementation approaches and position Mastercard services.
  • Strategic mindset with ability to understand partner objectives and industry/competitive dynamics.
  • Proven track record of successful Partnership and Customer Success roles with demonstrated results.
  • Client management experience; substantial experience in business development and solution-based sales.
  • Ability to gain internal support, operate independently with limited supervision, and establish a solid working relationship with senior management, Sales staff, and peers.
What We Offer

As a Director, Strategic Partnerships and Customer Success, Open Banking at Mastercard, you will have the opportunity to work with a talented team of professionals who are passionate about making a difference in the world. We offer a competitive salary and benefits package, including:

  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
  • 10 annual paid sick days
  • 10 or more annual paid vacation days based on level
  • 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
  • Gender-inclusive benefits


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