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Customer Success Manager
2 months ago
We are a data-driven company that leverages AI technology to create high-performing video ads for consumer apps. Our mission is to deliver exceptional value to our customers through innovative solutions.
Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our customer success team, you will play a crucial role in ensuring our customers achieve maximum value from our offerings.
Key Responsibilities- Customer Onboarding and Success: Oversee the entire customer journey, from onboarding to ongoing success and growth, ensuring each customer realizes the full potential of our solutions.
- Relationship Building: Build and maintain strong, long-lasting relationships with customers, understanding their needs and providing tailored support at every step.
- Strategic Planning: Collaborate with the team to build and scale our customer success strategy, delivering hands-on support to customers and driving business growth.
- Results-Driven: Proven track record of delivering outstanding results in customer success roles.
- Exceptional Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strategic Thinker: Strong ability to understand customer needs and develop tailored solutions to drive business growth.
- Adaptable: Thrive in a fast-paced, changing environment with minimal direction, and be highly coachable.
