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Lead Customer Success Manager
2 months ago
Clari is seeking a highly skilled and experienced Strategic Customer Partnership Manager to join our enterprise team. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our enterprise customers, driving adoption and engagement with our platform, and ensuring that our customers achieve maximum value from their investment in Clari.
Key Responsibilities- Customer Partnership: Develop and maintain strategic partnerships with our enterprise customers, understanding their business goals and objectives, and identifying opportunities to drive growth and revenue.
- Adoption and Engagement: Collaborate with customers to ensure successful adoption and engagement with our platform, providing training and support as needed to drive user adoption and retention.
- Value Realization: Work closely with customers to identify areas for improvement and develop strategies to drive value realization from their investment in Clari.
- Communication and Collaboration: Communicate effectively with customers, stakeholders, and internal teams to ensure seamless collaboration and alignment on customer goals and objectives.
- Problem-Solving and Escalation: Proactively identify and resolve customer issues, escalating complex problems to internal teams as needed to ensure timely and effective resolution.
- 7+ years of experience in B2B SaaS Customer Success roles, with a proven track record of driving customer adoption, engagement, and retention.
- Experience with Salesforce and Revenue Operations is required, with a strong understanding of the sales and revenue processes.
- Excellent communication, problem-solving, and collaboration skills, with the ability to work effectively with customers, stakeholders, and internal teams.
- Aptitude for learning software and staying current on industry best practices, with a strong understanding of the Clari platform and its applications.
- Ability to work in a dynamic, fast-paced environment, with a strong sense of ownership, dedication, and passion for helping customers realize maximum value.
- Remote-first work environment with opportunities to work and celebrate in person.
- Competitive compensation and benefits package, including medical, dental, vision, short & long-term disability, Life insurance, and EAP.
- Mental health support provided by Modern Health.
- Pre-IPO stock options.
- Well-being and professional development funds.
- Retirement 401(k) plan.
- 100% paid parental leave, plus fertility and family planning support provided by Maven.
- Discretionary paid time off, monthly 'take a break' days, and Focus Fridays.
- Focus on culture: Charitable giving match, plus in-person and virtual events.
