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Customer Success Manager
2 months ago
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Gong. As a key member of our revenue organization, you will be responsible for driving strategic plans and business transformation while delivering measurable business impact.
Key Responsibilities- Customer Engagement and Adoption: Develop and execute strategies to drive customer engagement and product adoption, ensuring customers achieve their desired outcomes.
- Business Outcomes and Growth: Deliver meaningful business outcomes, mitigate risk, and drive account growth through proactive identification and execution of opportunities.
- Strategic Partnerships: Foster strong relationships with senior revenue and revenue operations leaders, understanding their business objectives and pains, and strategically mapping those to Gong value.
- Portfolio Management: Own overall customer relationships, drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals.
- Collaboration and Communication: Partner with cross-functional internal teams, including Implementation, Sales, and Product, to ensure seamless customer onboarding and achieve quick time-to-value.
- Experience: 3+ years of relevant work experience in B2B enterprise SaaS customer success or consulting.
- Skills: Proven ability to prioritize and manage a book of business, drive centralized tool deployment, and lead team process improvements.
- Qualifications: Demonstrated success in renewal management across 30+ customers annually, with a track record of owning relationships with senior stakeholders and driving value and ROI conversations.
- Competitive Compensation: Annual salary range of $119,000 USD, with potential for incentive compensation and bonus.
- Benefits and Perks: Comprehensive medical, dental, and vision plans, wellbeing fund, mental health benefits, 401(k) program, education and learning stipend, flexible vacation time, paid parental leave, and company-wide recharge days.
