Customer Success Associate
7 days ago
About Assembled
Assembled is a leading provider of workforce management software, helping innovative companies like Stripe, Etsy, and Robinhood to schedule, forecast, and organize their support teams. With $70m in funding from top investors, we're building a team of experts to drive customer success and growth.
Job Summary
We're seeking a highly skilled Customer Success Associate to join our Strategic Customer Success team. This role will be responsible for partnering with our largest customers to streamline implementation, improve customer conversion, satisfaction, expansion, and retention. As a key member of our team, you'll work closely with Implementation Managers and Strategic Customer Success Managers to drive business growth and customer satisfaction.
Responsibilities
- Implementation Partnership
- Coordinate schedules, meetings, and stakeholder attendance
- Prepare and maintain project plans
- Prepare reporting and analysis on early usage and adoption
- Track and prioritize product feedback
- Manage and nurture influential stakeholders, both internally & externally
- Customer Success Partnership
- Create and refine Business Reviews
- Analyze customer usage data to offer best practices and recommendations
- Investigate product questions in partnership with Support
- Document product feedback and partner with internal teams on customer resolution
- Customer Growth and Retention
- Support and drive growth, net revenue retention, and product adoption across our customer portfolio
- Identify opportunities for us to improve and refine our Implementation and Success process with customers
- Represent the voice of our customers in our product development
About You
We're looking for a highly motivated and detail-oriented individual with a passion for customer success. You'll be a strong communicator with excellent interpersonal skills, able to build relationships with customers and internal stakeholders. You'll also have a track record of driving business growth and customer satisfaction in a fast-paced environment.
Requirements
- 1-3 years of experience in customer-facing, highly strategic, operational, and analytical environments
- Experience with SQL or similar query language
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
What We Offer
- Competitive salary range: $90,000 - $110,000 per year
- Stock options as part of the compensation package
- Full range of medical, financial, and/or other benefits
- Hybrid work model with catered lunches and snacks in our SF & NY offices
- 401(k) plan enrollment
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