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Customer Success Manager

2 months ago

San Francisco, California, United States Federato Inc. Full time

About Federato Inc.

Federato Inc. is a pioneering company dedicated to revolutionizing the insurance industry through innovative technology. Our mission is to empower insurers to provide fair and equitable coverage to individuals and organizations facing the challenges of today.

Our Vision

We envision a future where insurance companies can optimize their risk portfolios, drive better underwriting decisions, and provide real-time risk and portfolio insights. Our goal is to put insurance underwriters back in the driver's seat, helping them meet their goals while serving society.

Job Summary

We are seeking an exceptional Customer Success Manager to join our growing team. This role will report directly to the COO and be an integral part of the Go To Market organization. The successful candidate will have the opportunity to develop and grow strategic customer relationships with insurance carriers and MGAs, partner with design and engineering on customer delivery, and collaborate on shaping CS strategy with the executive team.

Key Responsibilities

  • Own the entire post-sales experience, including onboarding, implementation, renewals, up-sells, and strategic account management.
  • Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customers' needs.
  • Be an insurance industry expert and a Federato expert, ensuring we provide and communicate our value to decision makers.
  • Build and maintain strong relationships with key stakeholders and influencers at our clients.
  • Use data to develop insight and understanding of customers' business needs, goals, and product utilization.
  • Identify and position opportunities for revenue growth and expansion.

Requirements

  • 5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process, or systems.
  • Experience in customer success, customer service, or other client-facing, relationship management positions a plus.
  • Outstanding ability to take a consultative approach, communicate, and nurture positive business relationships.
  • Accountability and personal organization are essential; project management skills and agile methodology are a plus.
  • Experience in leading a diverse group and training each according to needs and core values.
  • Both a leader and a doer, able to be both strategic and effective at execution.
  • Confident and able to work effectively in ambiguity, recommend solutions or create process where needed.
  • Strong business acumen and executive presence to convey credibility at all stages.
  • Technology savvy, and an innovative problem solver.
  • A business, risk management, communications, or marketing degree is helpful.

Culture Fit

We value culture fit above all else. We move fast, listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you

Compensation

Base compensation is projected to be in the range listed. In addition to base comp, CS roles have commission incentives provided in addition to variable annual bonus target. On Target Earnings are well above the base comp range. In addition, a robust suite of benefits are provided by Federato to take the best care of our team mates.