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Strategic Account Success Manager
2 months ago
Canary Technologies is an innovative enterprise technology firm specializing in hospitality solutions designed to enhance operational efficiency and improve guest satisfaction.
Supported by prominent investors from Silicon Valley, including Y Combinator, Canary Technologies is relied upon by numerous clients globally, serving some of the most renowned hotel brands.
About the PositionAs a Senior Client Success Manager, you will collaborate with elite hospitality organizations worldwide.
Your role is vital:
you will guarantee the successful implementation of strategic projects, nurture robust relationships with key decision-makers, and broaden the adoption of Canary's solutions within our enterprise clientele.
You will partner closely with our executive leadership and various departments, playing a significant role in guiding Canary's strategic initiatives.
Your contributions will be recognized at the highest organizational levels, offering a unique chance to influence the evolution of hospitality technology.
Key ResponsibilitiesLeadership in Enterprise Implementations:
Act as the primary coordinator for enterprise project rollouts, managing all stages from initial planning to successful execution.
Build Strong Client Relationships:
Establish and sustain strong connections with client executives, positioning Canary as a reliable partner.
Conduct In-Depth Business Evaluations:
Regularly assess client requirements through comprehensive business evaluations, addressing issues and identifying growth opportunities.
Enhance Product Adoption:
Investigate and implement strategies for increased utilization of Canary products through targeted upselling and cross-selling within the current client base.
Encourage Client Advocacy:
Transform satisfied customers into enthusiastic advocates, showcasing the success stories of Canary Technologies' contributions.
Qualifications
BA/BS with 5+ years of experience in Account Management or Client Success, ideally within the hotel technology sector.
Proven ability to lead, manage, and deliver large-scale initiatives on time.
Exceptional communication skills for both client-facing and internal interactions, with the capability to engage effectively with senior stakeholders.
Strong analytical skills and a proactive approach to problem-solving.
Project Management Professional (PMP) certification is advantageous but not mandatory.
Canary Technologies is committed to equal opportunity employment.
We recruit, employ, train, compensate, and promote talent without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
