Head of Business Operations and Strategy

1 day ago

Los Angeles, California, United States Serve Robotics Full time
{"title": "Head of Business Operations and Strategy", "description": "Job Summary

We are seeking a highly experienced and strategic leader to join our team as Head of Business Operations and Strategy. As a key member of our leadership team, you will be responsible for scaling our field operations organization, driving data-driven decisions, and optimizing processes to ensure efficient execution across multiple markets in the US and internationally.

Key Responsibilities
  • Plan, budget, and efficiently scale our operations organization across existing and new markets, including hiring, training, and management of a world-class team.
  • Drive data-driven decisions to improve efficiencies in robotic delivery fleet utilization and scaling to new geographies with thousands of robots.
  • Optimize processes and SOPs necessary to run robotic delivery operations at scale with an emphasis on safety and efficiency.
  • Work with product and engineering teams to iterate and improve Serve, including providing product validation in the field and collecting data to improve Serve.
  • Champion and advocate for the voice of our customers and merchants, effectively gathering and distributing their feedback to cross-functional teams, including Product, Engineering, and UX.
  • Support strategy creation and execution of new partnerships and initiatives, including launching new local delivery areas in the US and internationally.
  • Partner with the Business Development and Policy teams to build and nurture relationships with merchants, cities, and local civic institutions to ensure that Serve is a welcome community member.
  • Refine and improve data collection, reporting, and automation tools to track fleet performance and identify opportunities for improvement.
Qualifications
  • 10+ years of experience leading and scaling distributed customer service or live operations organizations efficiently.
  • Demonstrated experience in team leadership and the ability to successfully create organizational alignment to achieve aggressive goals through the right combination of culture and incentive structure.
  • Data-driven and quantitative mindset.
  • Excellent communication and presentation skills.
  • Track record of maintaining productive relationships with internal and external stakeholders, including executive teams, Boards, regulators, and strategic partners.
What Makes You Stand Out
  • Experience creating and operationalizing in-house and partnered service-delivery models.
  • Experience in large-scale operations with a focus on continuous improvement and measurement.
  • Passion for local business, logistics, and robotics.
  • Familiarity with production, lab, or factory-type environments.
About Us

Serve Robotics is a rapidly growing company that is revolutionizing the way people connect with what they need via robots designed to serve people. We are proud to be an equal employment opportunity and affirmative action employer, committed to creating a diverse and inclusive work environment.

", "lang_code": "en"}

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