Food and Beverage Server

Job Summary:

The Food and Beverage Server provides exceptional dining experiences to our diverse guests in various casino restaurants and food venues while maintaining extensive food and beverage knowledge and delivering outstanding guest service. While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant attitude towards all guests and team members.

Key Responsibilities:

• Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle Casino policies and procedures.
• Provide the highest possible standards of guest services by properly listening and responding to guest and employee concerns and questions.
• Greet guests at assigned stations and answer menu questions posed by guests, offering food item recommendations.
• Maintain knowledge of the dining menu and any special items being offered.
• Observe guests, anticipate needs, and complete all steps of service as assigned.
• Responsible for serving requested food and beverages to guests and ensuring that supplies are properly maintained.
• Ensure ordered food items are picked up and served immediately upon availability.
• Ensure that utensils and dinnerware are properly stocked.
• Ensure that assigned stations are clean and organized.
• Wipe tables and seats with dampened sanitized cloths and replace dirty tablecloths.
• Set and maintain tables with clean linens, condiments, and silverware.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Clean and polish counters, shelves, walls, furniture, and equipment in the food service areas and sweep, mop, or vacuum floors.
• Make coffee and fill dispensers.
• Provide quick, attentive, friendly, and professional service to casino guests while communicating in a clear and concise manner.
• Periodically check on guests to ensure their service needs are met.
• Remove dirty dishes, silverware, cups, glasses, napkins, and other items from tables without inconveniencing guests.
• Accurately record all sales in the point-of-sale system (POS) as required.
• Collect appropriate guest payment for food and beverage services as required.
• Ensure the quality and presentation of food items meet or exceed the expectations of the guest.
• When necessary, act as a beverage server or cashier. When acting as a money-handling team member, all requirements/job duties from a cashier/beverage server will apply. Must take out till from Cage, turn in till at end of shift. Must balance out and turn in any cash equivalent slips with balance sheet attached to the Revenue Audit box.
• Stock beverage station(s) (ice, juices, glassware, sugar packets, etc.) based on anticipated needs.
• Complete any cleaning and sanitation duties as assigned by management.
• Maintain a professional and tidy appearance at all times.
• Communicate in a positive, respectful manner to both internal and external guests.
• Build and maintain knowledge of food and beverage offerings to accurately answer guest questions.
• Demonstrate and promote KLEC core values and MAD skills.
• Manage and maintain the security of confidential information entrusted to this position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, and IRS Currency Transaction Reports and property-established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR, and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements:

• High School Diploma or GED, preferred.
• Must be able to obtain and maintain a current TABC (seller/server) Certification.
• Restaurant/Server experience, preferred.
• Gaming industry experience, preferred.
• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical, and guest service skills.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Occasionally lift and/or move up to 30 lbs.

Work Environment:

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated with attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting, including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain the license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
• Must participate in tip reporting program.