Service Desk Coordinator
5 days ago
Paul Mitchell Schools is seeking a qualified Service Desk Coordinator to join our team.
Job Summary:
The Service Desk Coordinator is a professional with sales and service experience, responsible for creating an extraordinary experience for guests, prospective Future Professionals, and all other school guests. This role acts as a guest service mentor to the Future Professionals, following all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
Key Responsibilities:
- Provide exceptional customer service to guests, prospective Future Professionals, and all other school guests.
- Act as a guest service mentor to the Future Professionals, guiding and supporting a smooth guest service flow in the clinic classroom.
- Follow all service desk systems to ensure efficient and effective guest service.
- Develop and maintain strong relationships with guests, prospective Future Professionals, and all other school guests.
- Stay up-to-date on beauty industry trends and products to provide expert advice and recommendations.
- Work collaboratively with the team to achieve sales and service goals.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements:
- Previous sales and service experience in the beauty industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales and service goals.
- Strong knowledge of beauty industry trends and products.
- Ability to work collaboratively as part of a team.
- High school diploma or equivalent required.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The opportunity to work with a leading beauty education provider.
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