Guest Services Front Desk Leader

7 days ago


San Diego, California, United States Rancho Bernardo Inn Full time

Position Title: Front Desk Supervisor

Department: Guest Services

Overview:

As a vital member of the hospitality team, the Front Desk Supervisor plays a crucial role in ensuring a seamless experience for all guests. This position involves overseeing the daily operations of the front desk, ensuring that all guests are greeted warmly and their needs are met promptly and professionally.

Key Responsibilities:

  1. Respond to guest inquiries and requests with a focus on providing exceptional service.
  2. Assist in training and supervising front desk staff, ensuring adherence to company standards.
  3. Manage the check-in and check-out processes efficiently, including room assignments and reservations.
  4. Handle guest transactions, including cash and credit operations, while maintaining accurate records.
  5. Maintain comprehensive knowledge of hotel services, amenities, and local attractions to enhance guest satisfaction.
  6. Ensure the front desk area is organized and welcoming at all times.

Qualifications:

A high school diploma or equivalent is required, with fluency in English. A minimum of one year of experience in a similar role within a hotel environment is essential. Candidates should possess strong mathematical skills and basic computer proficiency.

Skills and Attributes:

  • Detail-oriented with excellent organizational abilities.
  • Strong communication skills, both verbal and written.
  • Ability to work effectively in a team-oriented environment.
  • Customer-focused with a commitment to service excellence.
  • Reliable and trustworthy, with the ability to manage staff effectively.

Physical Requirements:

This role requires standing and walking for extended periods, as well as the ability to lift and move objects weighing up to 40 lbs. Candidates should be comfortable with frequent phone use and routine administrative tasks.

Rancho Bernardo Inn is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.



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