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Guest Services Coordinator

2 months ago

San Diego, California, United States Rancho Bernardo Inn Full time

Front Desk Supervisor

Job Category: Guest Services

Position Overview:

The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk and guest services. This position involves overseeing staff and managing the daily activities of the front desk to provide exceptional service to all guests.

Key Responsibilities:

  1. Respond promptly and professionally to all guest inquiries and requests.
  2. Assist in training and supervising front desk, PBX, and bell/valet staff to maintain high service standards.
  3. Administer daily front desk operations, including guest registration, room assignments, and check-out procedures.
  4. Maintain knowledge of hotel services, amenities, and local attractions to enhance guest experiences.
  5. Ensure accurate handling of financial transactions, including cash and credit operations.

Qualifications:

A high school diploma or equivalent is required, along with fluency in English. Candidates should have at least one year of experience in a similar role within a hotel environment. Strong mathematical skills and basic computer proficiency are essential.

Skills and Attributes:

  • Detail-oriented with strong organizational abilities.
  • Excellent verbal communication skills and a professional demeanor.
  • Ability to work collaboratively within a team and independently.
  • Customer service-focused with a commitment to quality.

Physical Requirements:

This role involves standing and walking for extended periods, as well as occasional lifting of objects weighing up to 40 lbs.

Equal Opportunity Statement:

Rancho Bernardo Inn is committed to fostering a diverse workforce and an inclusive workplace culture. All qualified applicants will be considered for employment without regard to race, religion, national origin, gender, sexual orientation, age, disability, or any other status protected by law.