Customer Support Specialist

2 weeks ago


Durham, North Carolina, United States Orchard Technologies Full time

Customer Experience Associate - Flexible Team

at Orchard

About Orchard

Orchard is transforming the way individuals buy and sell their residences. The typical American home buying and selling journey can be lengthy, stressful, and fraught with uncertainty. Orchard has redefined the comprehensive experience of purchasing and selling homes, offering innovative tools for home searches and the unique ability to acquire a new home prior to selling your existing one. Customers can oversee the entire process through a tailored online dashboard, complemented by the expertise of top-tier Orchard real estate professionals.

With our headquarters in New York City and additional offices across various states, Orchard employs over 400 individuals and continues to expand. We have successfully secured over $130 million in equity funding from prestigious investors, including Revolution, Firstmark, Accomplice, Navitas, and Juxtapose, who have also supported renowned companies like Pinterest, Airbnb, Shopify, and Sweetgreen. Orchard is honored to be recognized as one of Glassdoor's Best Places to Work.

Key Responsibilities:

  1. Serve as the initial point of contact for homeowners, ensuring a positive customer experience throughout their journey.
  2. Qualify and convert leads into consultations, which will be transitioned to another team.
  3. Maintain a personal database of leads for future engagement and conversion.
  4. Adapt to a rapidly evolving environment typical of an early-stage startup.
  5. Articulate our services and offerings, addressing inquiries from prospective customers.

Qualifications:

  • Exceptional verbal and written communication abilities.
  • A strong motivation to achieve results and excellent follow-up skills.
  • 1-2+ years of experience in sales, customer service, or real estate is preferred.
  • A real estate license is advantageous; if not licensed, Orchard will cover the cost of your training, with completion required within three months of your start date.
  • A bachelor's degree is preferred.
  • Willingness to work on weekends.

Location: Remote



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