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Client Support Specialist

2 months ago

Durham, North Carolina, United States Jamba Juice Full time
Job Overview

The Client Support Specialist plays a vital role in ensuring customer satisfaction and enhancing the overall experience at Jamba Juice. This position requires a genuine passion for serving others and a commitment to quality.

Key Responsibilities
  • Welcome customers warmly and provide assistance as needed.
  • Prepare and serve a variety of smoothie beverages and snacks.
  • Utilize strong organizational skills to maintain a tidy and efficient workspace.
  • Ensure cleanliness and sanitation of all work areas, utensils, and equipment.
  • Monitor and check the temperatures of storage and heating equipment to guarantee proper operation.
  • Effectively communicate menu options and suggest items that may interest customers.

Qualifications

Experience

Prior experience in a customer service role is preferred, typically ranging from a few months to one year.

Skills
  • Time management and proactive thinking.
  • Strong interpersonal and communication abilities.
  • Active listening and social awareness.
  • Coordination and teamwork.

In this role, you will be expected to utilize your time and resources efficiently to create high-quality customer orders, consistently meeting performance targets focused on delivering a positive customer experience.

Additional Duties
  • Provide detailed information about products, including ingredients in our smoothies.
  • Process customer payments accurately.
  • Serve prepared food items, such as breakfast sandwiches and baked goods.
  • Restock service stations with necessary supplies.
  • Prepare specialty beverages and ensure they meet quality standards.

Note: The company reserves the right to modify job responsibilities as needed.