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Equestrian Customer Support Specialist

2 months ago

Durham, North Carolina, United States American Horse Publications Full time

Join Our Team at American Horse Publications

We are currently looking for a dedicated Customer Care Team Member to enhance our customer service operations. This role is perfect for those who have a passion for equestrian activities and enjoy engaging with fellow horse enthusiasts.

Compensation: $17-$24/hour based on experience, along with a generous employee discount.

Key Responsibilities:

  • Become an integral part of our customer service team.
  • Handle customer inquiries via phone and email, assisting with shopping, order placement, troubleshooting, and other needs.
  • Perform various administrative tasks, including filing, data entry, and processing claims and returns.
  • Contribute to warehouse and shipping operations for approximately 10% of your work hours.

Ideal Candidate Qualities:

  • A collaborative spirit and a team-oriented mindset.
  • Local candidates preferred, as in-office presence is required.
  • A background in equestrian activities with a strong desire to support both horses and riders.
  • A proactive, self-motivated approach to work.
  • 3+ years of customer service experience (entry-level candidates may be considered).
  • A positive and enthusiastic demeanor.
  • Strong communication skills, both verbal and written.
  • Willingness to assist in warehouse tasks, including packaging and shipping orders.

Growth Opportunities: At American Horse Publications, we believe in promoting from within. This position not only allows you to immerse yourself in the equestrian world but also offers significant potential for career advancement for the right candidate.