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Healthcare Customer Support Specialist
2 months ago
Position Title: Healthcare Customer Support Specialist
Role Overview:
We are looking for skilled Healthcare Customer Support Specialists to become part of a vibrant call center team dedicated to assisting medical facilities. This role is pivotal in managing a significant volume of incoming calls, primarily to help patients with their appointment needs, including scheduling, rescheduling, or canceling appointments. Additionally, you will occasionally manage provider referrals. This position demands exceptional multitasking skills and a steadfast commitment to customer service, offering a contract with the possibility of transitioning to a permanent role.
Essential Qualifications:
- Minimum of 2 years' experience in a similar role or as a Medical Secretary
- Familiarity with EPIC or comparable healthcare software is preferred
Key Competencies:
- Outstanding communication skills
- Exceptional customer service aptitude
- Strong organizational capabilities
Work Environment:
This role is fully on-site, situated within a dynamic call center atmosphere. You will collaborate in a shared workspace with fellow team members, engaging in a fast-paced environment that requires continuous phone interaction and the management of numerous patient communications daily.
About Actalent:
Actalent stands as a global frontrunner in engineering and scientific services, providing tailored talent solutions. We empower innovative companies to enhance their engineering and scientific projects by connecting them with specialized professionals who drive efficiency, creativity, and rapid market delivery. With a vast network of nearly 30,000 consultants and over 4,500 clients across North America, Asia, and Europe, Actalent supports numerous Fortune 500 companies.
Diversity, Equity & Inclusion:
At Actalent, we believe that diversity and inclusion are essential to the success and equity of our workforce. Our commitment to DE&I is reflected in our practices:
- Recruiting diverse talent
- Fostering an inclusive workplace through ongoing self-assessment
- Creating a culture of care, engagement, and recognition with clear objectives
- Providing growth opportunities for all employees
Actalent is an equal opportunity employer and welcomes applications from all individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
