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Customer Care Specialist

2 months ago

Durham, North Carolina, United States Millennium Physician Group Full time
Job Overview

Position: Customer Care Specialist

Location: On-Site

The Customer Care Specialist at Millennium Physician Group serves as a vital link between our patients and healthcare providers. This role is essential as the initial point of contact for patients reaching out via phone. The ideal candidate will possess a strong commitment to customer service, demonstrating exceptional skills in managing incoming calls effectively.


Key Responsibilities include but are not limited to:

  • Handling a high volume of inbound calls daily while delivering outstanding customer service.
  • Assessing patient needs and resolving issues by clarifying concerns, researching solutions, and implementing effective resolutions.
  • Following established protocols to manage urgent calls appropriately.
  • Accurately entering and processing patient information into the medical system.
  • Achieving performance targets and contributing to a dynamic, high-performing team environment.

Ideal Candidate Attributes:

  • Exhibits a positive attitude towards customer service and enjoys assisting others.
  • Possesses strong listening skills and the ability to assimilate information in a call center environment.
  • Demonstrates a solid work ethic with attention to detail.
  • Values teamwork and understands the importance of collaboration.
  • Adapts well to changing situations with patience and resilience.
  • Enjoys creatively solving problems and possesses analytical thinking skills.
  • Is organized and capable of processing information efficiently.
  • Takes pride in delivering quality service and support.
  • Is enthusiastic about comprehensive training and opportunities for professional growth.

Qualifications:

High school diploma or equivalent; at least 1 year of experience in customer service or a call center environment is preferred.

  • Experience in a healthcare setting is advantageous.
  • Typing speed of at least 35 words per minute.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Comfortable working in a call center setting for extended periods.

Benefits:

  • Generous paid time off and holidays.
  • Comprehensive medical, dental, and vision coverage.
  • Employer-paid life and short-term disability insurance after one year of full-time employment.
  • 401(k) plan with matching contributions.
  • Wellness programs and employee discounts.
  • Additional benefits including dependent care FSA, voluntary life insurance, long-term disability, and more.

About Millennium Physician Group

Millennium Physician Group is a leading primary care practice dedicated to providing exceptional healthcare services across Florida. We prioritize family values and foster a collaborative environment to serve our communities effectively. Our commitment is to equip you with the necessary tools for success while nurturing your professional development within our organization.