Customer Experience Specialist

2 months ago


Durham, North Carolina, United States JD Service Now Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Specialist at JD Service Now.

About Us: As a local, family-owned business, we pride ourselves on delivering exceptional service to our customers. Our core values of Excellence, Integrity, and Accountability drive our commitment to providing a positive experience for every customer interaction.

The Role: As our Customer Experience Specialist, you will be responsible for delivering a seamless and personalized experience for our customers. Your primary focus will be on converting incoming calls into scheduled service appointments, ensuring clear and engaging communication, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Convert incoming calls into scheduled service appointments.
  • Deliver clear, engaging, and personable calls to customers.
  • Respond to customer needs, resolve issues, and foster repeat business.
  • Maintain and update customer records accurately.
  • Adhere to our customer complaint resolution plan to ensure customer satisfaction.
  • Participate in training and outbound call initiatives to enhance your skills and success.

Requirements:

  • A proven track record in customer service.
  • Excellent communication skills, both verbal and written.
  • Strong IT skills, fast typing, and proficiency with phone systems.
  • A team-oriented mindset with a competitive edge.
  • Highly organized, with top-notch follow-through skills.
  • An empathetic approach to building customer trust.
  • Positive, flexible, and motivated to succeed.

Why Join Our Team: At JD Service Now, we offer a supportive and dynamic work environment where you can thrive and grow. Our team is committed to excellence, and we celebrate our successes together. With flexible hours and opportunities for advancement, you can balance your life while achieving your career goals.

Benefits:

  • Hourly starting at $20.
  • 85% Employee Medical Insurance.
  • Retirement Benefits with match.
  • Life Insurance.
  • 100% Employee Vision Insurance.
  • 100% Employee Dental Insurance.


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