Shelter Operations Coordinator

2 weeks ago


Dumfries, Virginia, United States Action In Community Full time
Job Overview

Position Title: Resident Assistant

General Overview: This role is essential for ensuring the safety and well-being of individuals residing in the shelter. The Resident Assistant will respond to inquiries with professionalism and empathy, providing crucial support to those in need. Flexibility in scheduling is necessary, as coverage is required throughout the week, including holidays.

Department: Housing Services

Supervisor: Resident Assistant Coordinator

Key Responsibilities:
  1. Manage daily operations within the shelter and uphold established guidelines.
  2. Remain present on-site during shifts until officially relieved.
  3. Maintain accurate records and review the daily log.
  4. Answer incoming calls and welcome visitors in line with shelter protocols.
  5. Offer assistance, information, and referrals to individuals contacting the shelter.
  6. Conduct intake interviews for new clients following shelter procedures.
  7. Facilitate exit interviews for clients as necessary.
  8. Provide briefings to incoming staff regarding resident status before shift changes.
  9. Document interactions with residents in their files at least once per shift.
  10. In emergency situations, contact appropriate services and inform the Resident Assistant Coordinator, followed by preparing an incident report.
  11. Perform daily safety inspections of the facility.
  12. Organize and oversee cleaning tasks and meal preparation.
  13. Welcome donors and accurately log all contributions in accordance with shelter guidelines.
  14. Participate in all scheduled staff meetings and training sessions as directed by the Resident Assistant Coordinator.
  15. Execute additional tasks as assigned.
Qualifications:
  1. Excellent verbal and written communication skills.
  2. Ability to meet physical demands, including bending, lifting up to 50 pounds, and standing for extended periods.
  3. Mature and responsible individual capable of managing stressful situations with poise.
  4. Proficient in establishing and maintaining professional boundaries with clients.
  5. Exhibits a positive attitude, self-motivation, and organizational skills while being team-oriented.
  6. Ability to navigate diverse personalities and prioritize competing tasks.
  7. Bilingual proficiency in Spanish and English is preferred.
Education and Experience:
  1. High School Diploma or equivalent.
  2. Experience in housing services, particularly in Trauma Services and Homelessness.
  3. Completion of mandatory training in CPR, First Aid, and other relevant areas will be provided.


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