Front Desk Associate

2 months ago


Dumfries, Virginia, United States The Rose Gaming Resort Full time

Job Summary:

The Front Desk Clerk will provide exceptional customer service to guests by coordinating amenities and responding to their needs. This role requires a high level of professionalism, attention to detail, and ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Guest Services: Greet guests, register them via a centralized system, and provide assistance with their stay.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide excellent service to ensure a positive experience.
  • Front Office Operations: Handle cash and credit transactions, maintain accurate records, and balance daily figures.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations.
  • Teamwork: Collaborate with the housekeeping department and other teams to ensure a smooth guest experience.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and proficiency in handling cash and credit transactions.
  • Certifications/Licenses: Virginia Racing Commission License required.

Physical Demands:

The Front Desk Clerk will be required to sit, stand, walk, and use hands to perform various tasks. The employee may also be required to lift, push, and pull up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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