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Guest Services Coordinator

2 months ago

Dumfries, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

The Guest Services Coordinator plays a vital role in ensuring that our guests have a memorable experience. As the welcoming presence of our establishment, you will be dedicated to delivering exceptional customer service and fostering a warm environment for all visitors. Your keen organizational abilities and meticulous attention to detail will contribute to the seamless operation of our front-of-house activities. Additionally, you will be tasked with maintaining a tidy and well-organized reception area.

Key Responsibilities

  • Manage reservations and configure seating arrangements to meet daily guest requirements.
  • Welcome guests and escort them to their tables.
  • Present menus and specials, providing detailed information about offerings and introducing the serving staff.
  • Process orders and input them into the system, handling payments accurately.
  • Monitor dining and service areas to ensure they are clean and properly arranged.
  • Engage with guests to confirm their satisfaction with food and service, address any concerns, and express gratitude as they depart.
  • Answer incoming calls during operational hours.
  • Perform additional tasks as assigned.

Compliance and Regulatory Duties

In addition to the aforementioned responsibilities, all team members are expected to adhere to the following compliance-related duties:

  • Participate in mandatory training sessions provided by the organization.
  • Obtain and maintain necessary licenses.
  • Conduct duties in accordance with local laws and regulations.
  • Ensure that minors are not permitted in restricted areas or allowed to consume alcohol or tobacco products.
  • Stay informed about the regulations and policies relevant to your department.
  • Be aware of the organization's initiatives to address problem gaming.
  • Report any observed misconduct or violations.

Qualifications and Experience

  • Must be at least eighteen (18) years old.
  • Minimum of six months experience in fast food or restaurant service, or a comparable combination of education and experience.
  • Ability to lift, push, and pull weights ranging from 25 to 50 pounds.

Licenses and Certifications

Possession of a valid driver's license with a minimum of three (3) years of driving experience is required.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While fulfilling the duties of this position, the employee is frequently required to sit or stand, walk, use hands to manipulate objects, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and communicate verbally. The employee may also need to lift, push, and pull weights up to 25 pounds. The work environment is typically moderate to loud in noise level, and employees may be required to move throughout various areas, including designated smoking sections, while actively monitoring guests and the operation of gaming machines.

This job description is intended to provide a general overview of the position and does not encompass all tasks that may be assigned. Employees are expected to follow any additional job-related instructions and perform other duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an 'at-will' employment relationship.