Shelter Operations Coordinator

2 months ago


Dumfries, Virginia, United States Action In Community Full time
Job Overview

Position Title: Resident Assistant

General Overview: The Resident Assistant is tasked with ensuring the safety and well-being of individuals residing in the shelter. This role requires a professional response to inquiries and concerns from community members. Availability for shifts is necessary throughout the week, including holidays, with a flexible schedule being essential.

Department: Housing Services

Supervisor: Resident Assistant Coordinator

Key Responsibilities:

  1. Manage daily operations within the shelter and uphold established rules.
  2. Remain on-site during shifts unless authorized to leave.
  3. Document activities and maintain a comprehensive log.
  4. Answer phone calls and welcome visitors following shelter protocols.
  5. Provide assistance, information, and referrals to individuals contacting the shelter.
  6. Conduct intake interviews for new clients in line with shelter procedures.
  7. Facilitate exit interviews for clients when necessary.
  8. Brief incoming staff about residents before the end of each shift.
  9. Record interactions with residents in their files at least once per shift.
  10. In case of emergencies, contact appropriate services and notify the Resident Assistant Coordinator, followed by preparing an incident report.
  11. Perform daily checks of the facility for safety and maintenance.
  12. Organize and oversee cleaning duties and meal preparation.
  13. Welcome donors and accurately log all contributions according to shelter guidelines.
  14. Participate in all staff meetings and training sessions as directed by the Resident Assistant Coordinator.
  15. Carry out additional tasks as assigned.

Required Skills and Qualifications:

  1. Excellent verbal and written communication abilities.
  2. Physical capability to perform tasks including bending, lifting up to 50 pounds, and prolonged periods of standing or sitting.
  3. Mature and responsible demeanor, capable of managing stressful situations with poise.
  4. Ability to maintain professional boundaries while working with clients.
  5. Exhibits a positive attitude, self-motivation, and organizational skills while being resourceful and client-focused.
  6. Skilled in navigating diverse personalities and managing competing priorities.
  7. Bilingual proficiency in Spanish and English is preferred.

Education and Experience:

  1. High School Diploma or equivalent.
  2. Experience in housing services, particularly related to trauma and homelessness.
  3. Completion of CPR, First Aid, and other essential training provided by the organization.


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