Shelter Operations Coordinator
2 months ago
Position Title: Resident Assistant
General Overview: The Resident Assistant is tasked with ensuring the safety and well-being of individuals residing in the shelter. This role requires a professional response to inquiries and concerns from community members. Availability for shifts is necessary throughout the week, including holidays, with a flexible schedule being essential.
Department: Housing Services
Supervisor: Resident Assistant Coordinator
Key Responsibilities:
- Manage daily operations within the shelter and uphold established rules.
- Remain on-site during shifts unless authorized to leave.
- Document activities and maintain a comprehensive log.
- Answer phone calls and welcome visitors following shelter protocols.
- Provide assistance, information, and referrals to individuals contacting the shelter.
- Conduct intake interviews for new clients in line with shelter procedures.
- Facilitate exit interviews for clients when necessary.
- Brief incoming staff about residents before the end of each shift.
- Record interactions with residents in their files at least once per shift.
- In case of emergencies, contact appropriate services and notify the Resident Assistant Coordinator, followed by preparing an incident report.
- Perform daily checks of the facility for safety and maintenance.
- Organize and oversee cleaning duties and meal preparation.
- Welcome donors and accurately log all contributions according to shelter guidelines.
- Participate in all staff meetings and training sessions as directed by the Resident Assistant Coordinator.
- Carry out additional tasks as assigned.
Required Skills and Qualifications:
- Excellent verbal and written communication abilities.
- Physical capability to perform tasks including bending, lifting up to 50 pounds, and prolonged periods of standing or sitting.
- Mature and responsible demeanor, capable of managing stressful situations with poise.
- Ability to maintain professional boundaries while working with clients.
- Exhibits a positive attitude, self-motivation, and organizational skills while being resourceful and client-focused.
- Skilled in navigating diverse personalities and managing competing priorities.
- Bilingual proficiency in Spanish and English is preferred.
Education and Experience:
- High School Diploma or equivalent.
- Experience in housing services, particularly related to trauma and homelessness.
- Completion of CPR, First Aid, and other essential training provided by the organization.
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