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Technical Field Support Specialist
2 months ago
Company Background
Metrasens Inc. stands at the forefront of advanced magnetic detection technologies, offering cutting-edge solutions that enhance security and safety. Our mission is to transform scientific advancements into innovative products that fulfill the genuine needs of our clientele.
Role Summary
As a vital member of the Customer Experience team, the Field Service Engineer plays a crucial role in delivering exceptional customer interactions that distinguish us from competitors. This position involves collaborating across key markets to conduct pre-installation assessments, coordinate projects, install equipment, perform repairs, provide training, assist with technical support, and ensure ongoing system maintenance at client sites. Building and nurturing robust relationships with customers, colleagues, and service partners is essential for success in this role.
Ideal Candidate Profile
The perfect candidate for the Field Service Engineer position will demonstrate strong technical expertise, a commitment to customer satisfaction, and the ability to work autonomously. You should be self-motivated, confident in your skills, competitive yet collaborative, and genuinely enjoy contributing to a team dedicated to achieving collective success.
Key Responsibilities
- Lead pre-installation assessments and coordinate with contractors and clients.
- Execute new equipment installations, preventative maintenance, and emergency repairs while adhering to quality assurance protocols.
- Deliver post-sales technical support and training to on-site personnel.
- Ensure all services meet client specifications and align with quality standards.
- Maintain communication with clients, addressing issues through various channels.
- Possess a foundational understanding of IT and basic networking.
- Conduct research, report on project progress, and manage on-site coordination.
- Oversee inventory and documentation necessary for service activities.
- Work independently with minimal supervision while collaborating within a remote team environment.
- Identify opportunities for enhancing service delivery and management functions.
- Provide constructive feedback to internal teams to improve system reliability.
- Physically capable of lifting and moving equipment as required.
- Willingness to travel frequently for work-related activities.
Required Qualifications
- Minimum of 5 years' experience in field service and installations.
- Experience with hardware repair and services at the component level.
- Proven ability to collaborate effectively with medical professionals and troubleshoot technical issues.
- Strong analytical skills with a focus on identifying and resolving operational challenges.
- Excellent communication skills, fostering strong relationships across the organization.
- Ability to thrive in dynamic environments with a high degree of independence.
- Organized and dedicated to delivering exceptional customer service.
Travel Requirements
- Willingness to travel extensively for business purposes.
Compensation
Salary range: $70,000 - $80,000
