Facility Operations Supervisor
2 weeks ago
Overview
The Facility Operations Supervisor plays a pivotal role in orchestrating the daily activities of the operations team, ensuring seamless service delivery and operational excellence. Reporting directly to the Director of Operations, this position is crucial for maintaining the flow of operations and managing resources effectively.
Key Responsibilities
- Operational Management: Oversee and enhance service delivery and fulfillment operations.
- Communication: Provide timely updates and proactive communication to the sales team.
- Fleet Oversight: Supervise fleet maintenance and repairs for assigned service centers.
- Procurement: Manage purchasing for materials and subcontractor services.
- Service Focus: Concentrate on exterior services including landscape management and facility maintenance.
Essential Duties
- Scheduling: Maintain and update master scheduling tools consistently.
- Data Management: Ensure accurate data in fleet and local item libraries.
- Coordination: Align operational schedules with project managers and account executives.
- Fleet Management: Assess fleet needs against production requirements and communicate with the Director of Operations.
- Inventory Control: Oversee fleet inventory systems and manage repair needs.
Financial Oversight
- Manage purchasing within budget constraints, with necessary approvals for overages.
- Complete internal documentation related to purchasing procedures.
- Monitor job budgets in collaboration with production managers.
- Approve weekly expense reports and payroll for field staff.
Client Relations
- Coordinate with clients and account executives to ensure high levels of customer satisfaction.
- Engage in customer service activities as directed.
Human Resources
- Participate in recruitment and onboarding processes.
- Ensure compliance with company policies and safety regulations.
- Lead efforts to maintain adequate staffing levels.
Sales Support & Quality Assurance
- Assist account executives with estimating and proposal development.
- Manage post-sale quality control and warranty programs.
Professional Standards
- Ensure that fleet, personnel, and job sites meet corporate standards of professionalism.
- Conduct training on etiquette and safety standards.
Physical & Work Environment
This role requires physical activity, including standing, walking, and lifting up to 60 pounds. The work environment may involve exposure to various conditions, including mechanical parts and outdoor weather.
Travel Requirements
Occasional travel may be necessary for training and operational purposes.
Security Compliance
All employees must adhere to security protocols and maintain a valid driver's license free of violations.
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