Parking Facility Supervisors

2 weeks ago


Baltimore, Maryland, United States Morgan State University Full time
Job Overview

Position Title: Parking Facility Supervisors

Department: Business & Auxiliary Services (Parking & Transportation)

Employment Type: Full Time

Position Category: Staff

FLSA Status: Non-Exempt

Compensation:
Minimum: Commensurate with experience

Maximum: N/A

Job Summary:

Parking Facility Supervisors are tasked with overseeing the daily functions of the parking garage, ensuring efficient traffic management, and delivering exceptional customer service to visitors. Responsibilities include monitoring the facility, assisting patrons as necessary, executing opening and closing protocols, supporting events held at the garage, and reporting any safety issues to the relevant authorities.

Key Responsibilities:
  • Facility Monitoring: Conduct regular patrols of the parking structure to ensure adherence to parking regulations, observe for any unusual activities, and maintain cleanliness and order within the facility.
  • Customer Engagement: Welcome visitors, respond to inquiries, and provide assistance with parking directions, payment options, and other related questions. Deliver courteous and helpful service to enhance the overall visitor experience.
  • Operational Procedures: Execute routine checks and tasks during opening and closing hours, ensuring all gates and entrances are operational, lighting is functional, and security systems are properly managed.
  • Event Coordination: Assist in managing parking logistics for special events or gatherings at the facility, including directing traffic, handling overflow parking, and guiding attendees.
  • Safety Oversight: Promptly report any safety hazards, equipment malfunctions, or incidents to the appropriate authorities and adhere to established emergency protocols.
  • Documentation: Maintain accurate records of daily transactions, parking occupancy levels, and any incidents or issues encountered during shifts. Ensure all necessary documentation is completed accurately and in a timely manner.
Minimum Qualifications:

Education: High school diploma or equivalent.

Experience: 2 years of experience in parking operations, customer service, hospitality, or a related field.

Preferred Qualifications:
  • Ability to stand, walk, and navigate the parking facilities for extended periods.
  • Capable of lifting and carrying items weighing up to 25 pounds.
  • Comfortable working outdoors in varying weather conditions.
  • Familiarity with office equipment, security systems, and parking management tools.
Knowledge, Skills & Abilities:
As per position requirements.

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