Apprenticeship in Customer Relations
2 weeks ago
Customer Service Apprenticeship
Company: Travis Perkins
Industry: Apprenticeships
Location: Various Locations
Compensation: Competitive Salary + Benefits
Work Hours: 44.5 hours per week
Contract Type: Fixed Term
Employment Type: Full Time
Job Overview
We are seeking enthusiastic individuals who aspire to become future leaders within our organization. You should be eager to engage and collaborate across various departments, demonstrating the ambition to cultivate a rewarding and enduring career with us.
We offer a competitive salary and an array of benefits, including 22 days of annual leave, a biannual bonus for colleagues, and discounts across the Travis Perkins Group. Additionally, we provide numerous online discounts at leading retailers, enhancing your overall work-life balance.
From the outset of your journey with us, you will receive comprehensive support for your professional growth. You will participate in our Certificate in Merchanting Programme, a 12-month apprenticeship designed to equip you with the essential skills for success in your role. Throughout your apprenticeship, you will delve into:
- Our commitment to safety within the workplace
- The products we offer and the services we deliver
- What distinguishes us as the preferred choice for our valued customers
Our apprenticeship programs prioritize your development, incorporating study time into your work schedule, allowing you to achieve your qualifications without compromising your work-life balance. You will benefit from a robust support network, including one-on-one coaching, mentoring, and specialized training to facilitate your career advancement.
Expect no two days to be alike in branch life at Travis Perkins. You will gain exposure to various functions within your branch, helping you identify your strengths and interests as you chart your career path. Your responsibilities will include:
- Engaging with customers at our trade counter, fostering strong relationships that encourage repeat business
- Assisting customers with their purchases by providing product information, preparing quotes, and processing orders
- Collaborating with a friendly and approachable team to deliver the exceptional service our customers expect
We hope you embody the following qualities, which are integral to our exceptional apprentices:
- Understanding what exemplary customer service entails and how to deliver it
- Building relationships with individuals at all levels and thriving in a sales-oriented environment
- A passion for learning, growth, and expanding your knowledge
- Comfort with technology and enthusiasm for participating in our digital transformation
Even if you are not familiar with Travis Perkins, you may be surprised by our family-oriented values and the forward-thinking mindset we uphold. We take pride in being recognized as one of the UK's Top Employers consistently.
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