Senior Vice President of Client Relations

2 weeks ago

Rogers, Arkansas, United States Acosta Group Full time

POSITION SUMMARY

The Client Relations Division at Acosta is a vital entity responsible for nurturing partnerships with our clients through strategic influence, objective alignment, and comprehensive planning, all while achieving revenue goals by surpassing client KPIs and broadening Acosta's service offerings to fulfill internal objectives.

The Senior Vice President will play a crucial role in the design, development, and management of client engagement strategies that facilitate the successful integration and execution of priorities by the Acosta Operations team. This role drives essential initiatives that yield mutually advantageous outcomes for both our clients and Acosta. As an active member of the Acosta Client Relations Leadership Team, this position involves leading, training, and developing key personnel within the Acosta organization across all facets of client operations.

KEY RESPONSIBILITIES

+ Supervise the identification and execution of business opportunities with both new and existing clients.

+ Serve as the internal liaison to Business Insights, Retail, and Client Service teams to deliver client solutions through cross-functional collaboration.

+ Hold direct accountability for the capacity and capability of the Business Development team.

+ Cultivate and sustain robust relationships with key clients and retailers, maximizing opportunities to participate in industry associations or events that enhance Acosta's market position.

+ Collaborate with proposal team members to devise strategic approaches, establish production timelines, and develop resource plans for timely responses.

+ Create and implement a comprehensive scope of work, response questionnaires, evaluation criteria, and scoring systems for RFPs to deliver diverse outcomes.

+ Formulate and execute lead generation strategies and sales plans targeting specific markets.

+ Assume direct responsibility for designated accounts.

+ Manage the Client team relationship, ensuring accountability for overall client outcomes, including profitability, and the development and execution of Acosta's growth strategies and objectives.

+ Oversee and deliver the Client team's annual business plan, leveraging a comprehensive understanding of Acosta's capabilities to address client challenges and drive revenue growth.

+ Foster relationships with senior executives from client organizations, elevating discussions to a strategic level.

+ Ensure that the Acosta value proposition is well understood and advanced with the senior executive teams of clients.

+ Recommend tailored services and solutions to address client business challenges.

+ Provide monthly and quarterly updates, forecasts, and address retailer issues.

+ Compile monthly summaries of client business performance against expectations and identify outstanding issues.

+ Lead the monthly and quarterly QBR process.

+ Initiate the strategic planning process with Acosta Customer Team Leaders and Local Business Managers, providing guidance for team resources.

+ Manage Acosta's revenue, budget, and P&L to meet assigned client business and financial objectives, while also growing total revenue, bonus capture, and service share with clients.

+ Monitor and resolve monthly revenue and forecasting issues that may impact cash flow.

+ Own the annual forecasting and tracking of projected commissions and bonuses.

QUALIFICATIONS

+ Bachelor's degree required.

+ Minimum of 5 years of experience in the consumer packaged goods industry (Sales, Insights, or Marketing).

+ At least 4 years of leadership experience within Acosta (CBM, Department Manager, Team Leader, VP).

+ Demonstrated leadership and management expertise.

+ Proven experience across multiple markets/national exposure.

+ Experience in contract renegotiation.

+ Strong analytical skills with meticulous attention to detail and a desire to work with financial data and budgets.

+ Proficient in managing annual forecasts and tracking projected commissions and bonuses.

+ Customer service/supply-side experience is a plus.

+ Ability to prioritize multiple demands from customers, clients, and Acosta simultaneously while influencing associates for results.

+ Excellent interpersonal and written communication skills, including the ability to conduct presentations and negotiate effectively.

+ Proficient in computer applications, including in-depth knowledge of business information support systems such as Becton-Shantz, MS Office, and Syndicated Data.

Acosta Group is an Equal Opportunity Employer.

_By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions._

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