Healthcare Customer Service Representative

1 week ago


Rogers, Arkansas, United States Mercy Full time

Position Overview:

The Healthcare Customer Service Representative plays a vital role in welcoming, guiding, and scheduling patients and visitors. This position encompasses a variety of administrative tasks to support physicians and clinic personnel.

Key Responsibilities:

  • Greet and assist patients and visitors with a friendly demeanor.
  • Manage clerical duties, including retrieving insurance and patient details.
  • Provide necessary forms for tests and interoffice communications, ensuring signatures are obtained as required.
  • Input new and existing patient information into the system accurately.
  • Handle incoming calls, set appointments, and relay messages for all staff members.
  • Monitor and adjust physician schedules as needed.
  • Conduct patient care activities related to data entry and patient account management.
  • Establish payment plans and oversee the collection of payments.
  • Address inquiries regarding insurance claims, disability benefits, home health services, medical equipment, surgical procedures, medical records, and patient referrals.

Qualifications:

Healthcare Customer Service Representative:

  • Education: High school diploma or equivalent.
  • Experience: None required.
  • New hires must complete Clinic Core Front Desk Training.

Advanced Healthcare Customer Service Representative:

  • Education: High school diploma or equivalent.
  • Current representatives seeking advancement must complete all required competencies.

Why Choose Mercy?

At Mercy, we believe that compassion and professionalism are essential. A positive attitude and a strong sense of advocacy align perfectly with our mission. We foster a collaborative environment and are dedicated to providing exceptional care. If you resonate with these values, we invite you to consider joining our team.



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