Customer Support Trainee Program

2 weeks ago


Rogers, Arkansas, United States Travis Perkins plc Full time

Customer Service Apprenticeship

Business: Travis Perkins

Sector: Apprenticeships

Salary: Competitive + Benefits

Hours of Work: 44.5 hours per week

Position Type: Fixed Term Contract

Job Type: Full Time

Job Overview

We are seeking motivated individuals who aspire to become future leaders within our organization. You should be eager to engage with various facets of our operations, driven by the ambition to cultivate a rewarding and enduring career with us.

We offer a competitive salary along with benefits that include 22 days of holiday, a biannual colleague bonus, and discounts across the Travis Perkins Group. Additionally, we provide numerous online discounts at leading retailers, enhancing your overall experience. Our working hours are designed to promote a healthy work-life balance, allowing you to enjoy your weekends and bank holidays.

From the outset of your journey with us, you will receive comprehensive support for your development. You will participate in our Certificate in Merchanting Programme, a 12-month apprenticeship designed to equip you with the necessary skills for success in your role. Throughout your apprenticeship, you will explore:

  • Our safety culture within the branch
  • The products we offer and the services we deliver
  • What distinguishes us and maintains our status as the preferred choice for our valued customers

Our apprenticeship programs prioritize your development, incorporating study time into your workweek, ensuring you can achieve your qualification without compromising your work-life balance. You will benefit from a robust support network, including one-on-one coaching, mentoring, and technical training, all aimed at facilitating your career progression. Our experienced team will be on hand to provide guidance, ensuring you maximize your apprenticeship experience. Moreover, our suite of apprenticeship programs allows for continued career development, potentially leading all the way to executive positions.

Every day in branch life at Travis Perkins is unique. You can expect to gain exposure across various areas, helping you identify your strengths and interests, guiding your career development. Your responsibilities will include:

  • Engaging with customers at our trade counter, fostering strong relationships that encourage repeat business
  • Assisting customers with their purchases by providing product information, preparing quotes, and fulfilling orders
  • Collaborating with a friendly and approachable team to deliver the exceptional service our customers expect

We hope you embody the following qualities, which are integral to all our outstanding apprentices:

  • Understanding what exceptional customer service entails and how to deliver it
  • Building relationships with individuals at all levels and thriving in a sales environment
  • A passion for learning, developing, and expanding your knowledge
  • Comfort with technology and enthusiasm for contributing to Travis Perkins' digital transformation

While you may not be familiar with Travis Perkins, a closer look will reveal our commitment to maintaining the values of a family-run business, combined with the ambition of a forward-thinking company. We take pride in being recognized as one of the UK's Top Employers annually.



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