Customer Service Representative for Manufacturing

1 month ago


Rogers, Arkansas, United States Kennametal, Inc. Full time

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative for Manufacturing

Location - Rogers, AR

Job Summary

Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints.

Key Job Responsibilities

  • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
  • Provides customer services relating to sales, sales promotions, and communications.
  • Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals. Resolves more complex complaints escalated by customer/sales force.
  • Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
  • Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
  • Enter orders in SAP, attached documents and send acknowledgments
  • Respond to customer requests via phone or email
  • Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)
  • Maintain scheduling agreements &/or Qty contracts
  • Work with accounting to resolve receivable issues
  • Entry and track of customer complaints
  • Overall Support for Sales &/or Plant
  • Stocking Agreements, subject to certain facilities
  • Consignment Agreements, subject to certain facilities
  • KANBAN

Requirements

  • HS diploma required (secondary degree preferred)
  • 1-3 years of relevant work experience required
  • Experience in manufacturing industry strongly preferred
  • Excellent Customer Service focus and ability to remain productive under pressure
  • Strong computer skills; Microsoft Suite of products.
  • Strong written and oral communication skills.
  • SAP experience preferred.

Equal Opportunity Employer



  • Rogers, Arkansas, United States Kennametal, Inc. Full time

    About KennametalWith over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency....


  • Rogers, Arkansas, United States Mercy Full time

    Position Overview:The Healthcare Customer Service Representative plays a crucial role in welcoming, guiding, and scheduling patients and visitors. This position encompasses a range of administrative tasks to support physicians and clinic personnel. Responsibilities include retrieving patient and insurance details, providing necessary forms for tests or...


  • Rogers, Arkansas, United States Mercy Full time

    Position Overview:The Healthcare Customer Service Representative plays a vital role in welcoming, guiding, and scheduling patients and visitors. This position encompasses a variety of administrative tasks to support physicians and clinic personnel. Responsibilities include retrieving patient and insurance information, providing necessary forms for tests or...


  • Rogers, Arkansas, United States Jerry's Foods Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Jerry's Foods. As a key member of our front-end team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and organized store...


  • Rogers, Arkansas, United States Mercy Full time

    Position Overview:The Healthcare Customer Service Representative is responsible for welcoming, guiding, and scheduling patients and visitors efficiently. This role encompasses a variety of administrative tasks to support physicians and clinic personnel.Key Responsibilities:Manage patient interactions by greeting and directing them appropriately.Perform...


  • Rogers, Arkansas, United States Mercy Full time

    Position Overview:The Healthcare Customer Service Representative plays a vital role in welcoming, guiding, and scheduling patients and visitors. This position encompasses a variety of administrative tasks to support physicians and clinic personnel.Key Responsibilities:Greet and assist patients and visitors with a friendly demeanor.Manage clerical duties,...


  • Rogers, Arkansas, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...


  • Rogers, Arkansas, United States Pollo Campero Full time

    Job Summary:The Front of House Team Member, Cashier at Pollo Campero is responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Guest Interaction: Welcome new and repeat guests every visit, providing a warm and inviting atmosphere.Menu Knowledge: Be knowledgeable of all menu items...


  • Rogers, Arkansas, United States Walmart Full time

    Job OverviewThis role focuses on providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping environment at the store entrances.Key Responsibilities:Verify purchases and assist with returned itemsKeep store entrances safe and secureProvide excellent customer service and greet customersBenefits and Perks:Competitive hourly...


  • Rogers, Arkansas, United States First Western Full time

    Job Summary:First Western is seeking a seasoned Customer Service Representative to work throughout our Northwest Arkansas Region. As the face and voice of our company, you will serve as the spirit of our branch lobbies, providing exceptional customer service and support.Key Responsibilities:Assist customers with their banking needs, including completing...


  • Rogers, Arkansas, United States Westrock Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Development Representative to join our team at WestRock. As a Sales Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving revenue growth.Key ResponsibilitiesAccount...


  • Rogers, Arkansas, United States Landers Toyota NWA Full time

    Service Attendant and Customer Liaison At Lander's Toyota NWA, we take pride in our commitment to family values and a dedication to serving our guests, team members, and the community. Each member of the Lander's team plays a vital role in our success. Our dynamic growth and fast-paced environment create an exciting workplace. If you are seeking a fulfilling...


  • Rogers, Arkansas, United States Rihospitality Full time

    **Job Title:** Part-Time Guest Services Representative**Company:** RihospitalityAs a Guest Services Representative, you will be responsible for welcoming guests, managing check-ins and check-outs, issuing room keys, addressing inquiries, and fulfilling guest requests in accordance with established policies and regulations.Process payments in line with cash...


  • Rogers, Arkansas, United States First Western Full time

    Job Summary:First Western Bank is seeking a highly skilled Customer Service Ambassador to join our team. As the face of our company, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Assist customers with their banking needs, including completing financial...


  • Rogers, Arkansas, United States Jonathan Hooks - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual? If you thrive in a public-facing role and enjoy assisting others, a position with Jonathan Hooks - State Farm Agent may be the ideal fit for you. Our agency specializes in marketing State Farm insurance and financial service products.Key ResponsibilitiesBuild and nurture customer...


  • Rogers, Arkansas, United States Jonathan Hooks - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual? If you thrive in engaging with clients and enjoy providing assistance, this role with a State Farm independent contractor agent could be an excellent fit for you. State Farm agents specialize in marketing a range of insurance and financial service products.Key ResponsibilitiesBuild and...


  • Rogers, Arkansas, United States Jonathan Hooks - State Farm Agent Full time

    Position OverviewAre you a people person with a passion for service? If you thrive in a dynamic environment and enjoy engaging with clients, this opportunity with a State Farm independent contractor agent could be the perfect fit for you. Our agents specialize in marketing State Farm insurance and financial service products.Key ResponsibilitiesBuild and...


  • Rogers, Arkansas, United States Ross Dress for Less Full time

    Key Responsibilities:Results Orientation - Identify store opportunities and leverage the company's initiatives to achieve desired outcomes.Modeling Excellence - Master and implement all company programs effectively.Effective Communication - Proactively seek essential information to make informed business decisions.Productivity Focus - Strive to meet and...


  • Rogers, Arkansas, United States Batteries Plus Bulbs Full time

    Batteries Plus Bulbs is seeking a dedicated full-time Retail Sales and Customer Service Technician for our locations. The ideal candidates will have a knack for small electronic device repairs, showcase retail sales abilities, and possess exceptional customer service and relationship-building skills. A fundamental understanding of electronics is essential,...


  • Rogers, Arkansas, United States Mercy Full time

    Position Overview:The Healthcare Customer Service Specialist is responsible for welcoming, guiding, and scheduling patients and visitors. This role encompasses a variety of administrative tasks to support physicians and clinic personnel. Key responsibilities include retrieving insurance and patient details, providing necessary forms for tests or internal...