Automotive Service Advisor

4 days ago


Santa Clara, California, United States Penske Automotive Full time

About the Role:

Penske Automotive Group is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Porsche Stevens Creek. As a key member of our service department, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.

Key Responsibilities:

  • Act as the liaison between customers and the service department, scheduling appointments and reviewing service history.
  • Relay important information about vehicle maintenance and repairs to customers, providing accurate cost estimates.
  • Work closely with customers to understand their vehicle needs and preferences, ensuring a personalized experience.
  • Collaborate with the service team to ensure seamless communication and efficient service delivery.
  • Meet or exceed monthly sales and customer satisfaction targets.

Requirements:

  • Excellent communication and interpersonal skills, with a strong ability to build rapport with customers.
  • Strong organizational and time management skills, with a focus on meeting deadlines and achieving targets.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Knowledge of automotive repair and maintenance procedures, with a willingness to learn and grow.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary range of $80,000 - $200,000 per year, depending on experience.
  • A comprehensive benefits package, including health care options and a 401(k) savings plan.
  • Opportunities for career growth and advancement, with a focus on individual performance and development.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.


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