Automotive Service Advisor
4 days ago
About the Role:
Penske Automotive Group is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Porsche Stevens Creek. As a key member of our service department, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.
Key Responsibilities:
- Act as the liaison between customers and the service department, scheduling appointments and reviewing service history.
- Relay important information about vehicle maintenance and repairs to customers, providing accurate cost estimates.
- Work closely with customers to understand their vehicle needs and preferences, ensuring a personalized experience.
- Collaborate with the service team to ensure seamless communication and efficient service delivery.
- Meet or exceed monthly sales and customer satisfaction targets.
Requirements:
- Excellent communication and interpersonal skills, with a strong ability to build rapport with customers.
- Strong organizational and time management skills, with a focus on meeting deadlines and achieving targets.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Knowledge of automotive repair and maintenance procedures, with a willingness to learn and grow.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- A competitive salary range of $80,000 - $200,000 per year, depending on experience.
- A comprehensive benefits package, including health care options and a 401(k) savings plan.
- Opportunities for career growth and advancement, with a focus on individual performance and development.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
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