Front Desk Manager

4 days ago


Washington DC USA, United States Marriott International Inc Full time
Job Summary

As a Front Desk Manager at Marriott International Inc, you will be responsible for providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. You will work closely with the Front Office team to maintain a high level of service quality and ensure that all guests have a memorable experience at our hotel.

Key Responsibilities
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Supervise and train front desk staff to ensure they are providing excellent service and meeting the hotel's standards.
  • Monitor and maintain the front desk area, ensuring it is clean and organized at all times.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless operations and excellent guest service.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer

As a Front Desk Manager at Marriott International Inc, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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