Front Desk Manager
5 days ago
Job Summary:
The Davenport Grand Hotel is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for leading our front desk team in delivering exceptional guest service and ensuring smooth front desk operations.
Key Responsibilities:
- Supervise front desk operations, including check-in, check-out, and guest services
- Lead and motivate the front desk team to provide exceptional customer service
- Handle guest inquiries, concerns, and special requests in a professional and efficient manner
- Train and onboard new front desk staff members
- Ensure accuracy and completeness of guest reservations and billing information
- Collaborate with other departments to resolve guest issues and enhance guest experiences
- Maintain a clean and organized front desk area
- Monitor and maintain compliance with hotel policies and procedures
Requirements:
- Prior cash handling experience necessary
- High School graduate or G.E.D. equivalent
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Six months Front Desk experience
- Strong computer skills
- Flexible schedule including nights and weekends
Benefits:
- Competitive hourly rate of $18.00
- Opportunity to work in a dynamic and upscale environment
- Chance to grow and develop your career in hospitality
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401K match and paid time off
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