Front Desk Manager

5 days ago


Spokane Washington, United States The Davenport Grand Hotel Full time

Job Summary:

The Davenport Grand Hotel is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for leading our front desk team in delivering exceptional guest service and ensuring smooth front desk operations.

Key Responsibilities:

  • Supervise front desk operations, including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Requirements:

  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Benefits:

  • Competitive hourly rate of $18.00
  • Opportunity to work in a dynamic and upscale environment
  • Chance to grow and develop your career in hospitality
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401K match and paid time off


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