Front Desk Manager

4 days ago

Washington, Virginia, United States The Inn at Little Washington Full time
Job Description

The Inn at Little Washington is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our management team, you will be responsible for leading all daily Front Office operations and delivering a Five-star, Five-diamond experience to all guests.

Key Responsibilities:
  • Lead all daily Front Office operations, including checking guests in/out, seating guests in the dining room or living room, answering telephone calls, checking emails, and relaying guest requests.
  • Assist the Director of Hotel Operations to oversee all front office operations, including seeing that all assigned projects are completed, managing day-to-day operations, and ensuring all front office employees are meeting the Forbes Standards.
  • Monitor the daily operations of the front desk and valet to ensure that all employees are completing the daily checklist.
  • Ensure all guest issues are followed up on and resolved and appropriate departments are notified.
  • Monitor the staffing levels to ensure it meets the demand.
  • Ensure that the lobby and public areas are clean and neat.
Requirements:
  • 2-3 years of Front Office Manager experience.
  • 1-2 years of experience in a 4 or 5 star luxury property.
  • Must be able to work weekends and have a flexible work schedule.
  • Microsoft Office knowledge.
  • Excellent communication skills.
Desirable:
  • Familiarity with Forbes Standards.
  • Ability to communicate in a language other than English, preferably Spanish or French.
  • Certification in alcohol awareness program.
  • Certification in CPR.
  • Prior experience with Resortsuite and Tock.
Skills:
  • Ability to communicate in English both orally and in writing.
  • Strong interpersonal communication skills both verbal and written.
  • Must always be organized and maintain cleanliness of the front desk.
  • Ability to speak using clear and professional language.
  • Ability to multi-task in a fast-paced environment.
  • Ability to process all payments, including credit card, cash and gift certificates.
  • Ability to cross-train across multiple departments and assist when needed.
Physical Demands:
  • Must be able to lift 30+ lbs.
  • Able to stand, bend and walk for long periods of time.
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing.

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