Front Desk Associate

4 days ago

Washington DC USA, United States AC Hotel Washington DC Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at AC Hotel Washington DC. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out process, and maintaining a high level of hospitality throughout their stay.

Key Responsibilities:
  • Guest Services: Assist guests with check-in and check-out procedures, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Work efficiently on our electronic reservation system and other computer programs to ensure a smooth workflow.
  • Financial Transactions: Handle all financial matters, including credit card and cash transactions, securely and accurately.
  • Team Collaboration: Work collaboratively with other team members to create a welcoming and approachable environment for our guests.
Requirements:
  • Customer Focus: You have a passion for delivering exceptional customer service and going above and beyond to meet our guests' needs.
  • Team Player: You enjoy working with others and are a team player who can work collaboratively to achieve common goals.
  • Communication Skills: You possess excellent oral, written, and interpersonal communication skills to effectively interact with guests and colleagues.
  • Problem-Solving: You are a problem solver who can think critically and come up with creative solutions to ensure our guests have an exceptional experience.
Physical Requirements:

This is a physically demanding position that requires standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements:

This position requires little to no travel outside the property and surrounding area.

About OTO:

OTO Development is a leading hotel management company that develops, owns, and operates award-winning select-service hotels in key markets across the U.S. We offer competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company-provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

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