Front Desk Manager

2 weeks ago


Noblesville IN USA, United States Courtyard Noblesville Full time
Front Office Manager Job Description

We are seeking a highly skilled and experienced Front Office Manager to join our team at Courtyard Noblesville. As a Front Office Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:
  • Customer Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including checking guests in and out, handling room assignments, and processing payments.
  • Team Leadership: Supervise and train front desk staff, ensuring they have the necessary skills and knowledge to provide excellent customer service.
  • Problem-Solving: Identify and resolve guest complaints and issues in a fair and efficient manner.
  • Communication: Communicate effectively with guests, staff, and management, ensuring that all parties are informed and up-to-date on relevant information.
Requirements:
  • Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Experience: Minimum 2 years of experience in a front office or customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in hotel software systems.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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