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Front Desk Coordinator

2 months ago

Washington DC USA, United States The Bernstein Companies Full time

Job Summary

The Poppy, Georgetown Guesthouse is seeking a highly skilled and customer-focused Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for providing exceptional guest service, creating memorable experiences, and contributing to the success of the guesthouse.

Key Responsibilities

  • Guest Service
    • Greet guests warmly and provide information about the property and its amenities.
    • Escort guests to their rooms and ensure a seamless check-in experience.
    • Respond to guest requests for information or assistance promptly and accurately.
    • Provide recommendations for local restaurants, attractions, and activities.
  • Room Preparation and Maintenance
    • Prepare and maintain guest rooms to ensure a clean and comfortable environment.
    • Restock and refill amenities, such as tea, coffee, and snacks.
  • Breakfast and Beverage Service
    • Prepare and serve breakfast in the parlor.
    • Prepare and serve beverages, including alcoholic beverages.
  • Administrative Tasks
    • Monitor public spaces to ensure cleanliness and maintenance.
    • Assist with luggage and transportation arrangements as needed.
    • Handle guest complaints and concerns in a professional and timely manner.
  • Additional Responsibilities
    • Reach out to departing guests to solicit TripAdvisor reviews.
    • Perform other duties as assigned by management.

About The Bernstein Companies

The Bernstein Companies is a leading hospitality company that values relationships, integrity, legacy, entrepreneurial spirit, and hospitality. We are committed to providing exceptional guest experiences and building lasting relationships with our associates, guests, partners, and the community.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings.

Compensation

$17.50 to $20 per hour