Front Desk Manager

4 weeks ago

Washington, United States The Inn at Little Washington Full time

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

  • Health, vision and dental insurance (full time employees)
  • Paid time off (Full time employees)
  • 401(k) retirement plan with match
  • On-the-job training
  • Employee education allowance
  • Advancement potential
  • Flexible schedules
  • Employee appreciation events
  • Complimentary uniforms
  • Delicious "family" meals daily prepared by the chefs
  • Referral bonuses
  • Competitive pay
www.theinnatlittlewashington.com

SUMMARY

Lead all daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the front desk and valet area to ensure a luxury experience. Serve as the leader of the Front Office department and manage the teamwork between the Front Office and Dining room team.

ESSENTIAL FUNCTIONS
  • This is a unique position, a cross between a hotel front desk supervisor and a restaurant host/hostess position
  • This position is a strong ambassador for The Inn in all their interactions with our guests - those staying overnight in one of our 23 beautiful guest suites, as well as those dining with us in our world-famous dining room
  • Must demonstrate excellent communication skills and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top notch guest service skills
  • Strong multi-tasking of front office duties which include, but not limited to, checking guests in/out, seating guests in the dining room or living room, answer telephone calls, check emails, relaying guest requests, walking food and checking the guests' coats
  • Assist the Director of Hotel Operations to oversee all front office operations, which include, but not limited to, seeing that all assigned projects are completed, managing day-to-day operations, ensure all front office employees are meeting the Forbes Standards, develop goals and objectives to improve the department and ensure all front desk employees are in compliance with policies and procedures
  • Monitor the daily operations of the front desk and valet to ensure that all employees are completing the daily checklist
  • Must be financially responsible, which include, but not limited to, ensuring the Front Office department checkbook is updated, staying within the monthly budget provided by Accounting, consistently tracking front office labor to meet the labor budget and strategically upkeeping the PAR levels for front office supplies
  • Front Office Manager is also expected to help servers walk food when needed
  • Ensure all guest issues are followed up on and resolved and appropriate departments are notified
  • Monitor the staffing levels to ensure it meets the demand
  • Ensure that the lobby and public areas are clean and neat
  • Must greet all guests as though you are welcoming them to your own home
  • An eagerness to learn new information with a positive attitude
  • Able to take constructive criticism to help improve faults
  • Coordinate with Housekeeping and Engineering department to complete any projects that need attention
  • Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated
  • Print daily front desk reports and communicate any pertinent information to each department, which include, but not limited to, special requests, VIP's, dietary restrictions and special billing instructions
  • Must meet Forbes Standards in all daily operations and guest interactions
  • Demonstrate proficiency with Resortsuite and Tock software
  • Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner
  • Take ownership and resolve all guest issues in a timely and professional manner
  • Assign dining room seating strategically to maximize nightly covers and efficient flow of guests
  • Must maintain professional etiquette with all guests and employees
  • Constantly monitor the lobby, public areas and front driveway to ensure the areas are clean and free of debris
  • Demonstrate a thorough knowledge of the Inn and its history
  • Keep in constant communication with Housekeeping with checked out rooms, turn-up rooms and turn-down rooms
  • Must follow all disinfecting and sanitization policies
QUALIFICATIONS

Required
  • 2-3 years of Front Office Manager
  • 1-2 years of experience in a 4 or 5 star luxury property
  • Must be able to work weekends and have a flexible work schedule
  • Microsoft Office knowledge
  • Excellent communication skills
  • Must be at least 16 years of age
  • Must be well-groomed and well-presented with no visible tattoos
Desirable
  • Familiarity with Forbes Standards
  • Ability to communicate in a language other than English, preferably Spanish or French
  • Certification in alcohol awareness program
  • Certification in CPR
  • Prior experience with Resortsuite and Tock
SKILLS
  • Ability to communicate in English both orally and in writing
  • Strong interpersonal communication skills both verbal and written
  • Must always be organized and maintain cleanliness of the front desk
  • Ability to speak using clear and professional language
  • Ability to multi-task in a fast-paced environment
  • Ability to process all payments, including credit card, cash and gift certificates
  • Ability to cross-train across multiple departments and assist when needed
  • Ability to assist guests with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn
  • Ability to hold staff accountable through coaching and counseling
PHYSICAL DEMANDS
  • Must be able to lift 30+ lbs.
  • Able to stand, bend and walk for long periods of time
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing


**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**

  • Front Desk Manager

    1 day ago

    Washington, Virginia, United States The Inn at Little Washington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to lead our Front Office operations and deliver exceptional guest experiences at The Inn at Little Washington. As a key member of our team, you will be responsible for ensuring seamless check-in and check-out processes, managing front desk duties, and providing top-notch customer...

  • Front Desk Manager

    3 months ago

    Washington, United States Hyatt Place Washington DC Georgetown Full time

    Overview: Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager Rooms Division Manager Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates,...

  • Front Desk Operations Manager

    2 days ago

    Washington, United States Viceroy Hotels & Resorts Full time

    Job Summary:Viceroy Hotels & Resorts is seeking a highly skilled and experienced Front Desk Supervisor to manage daily front desk and guest services operations. As a key member of our hotel team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of service.Key Responsibilities:Manage daily front desk...

  • Front Desk Manager

    3 months ago

    Washington, United States The Inn at Little Washington Full time

    Job DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and...

  • Front Desk Manager

    3 weeks ago

    Washington, United States The Jefferson Hotel (DC) Full time

    The Jefferson in Washington D.C. is currently recruiting for a Front Desk Manager to join our highly acclaimed and award winning hotel. The Jefferson, Washington D.C. has been named one of the top hotels in Washington, D.C. and presents this exciting opportunity for someone who is interested in growing within a setting that finds delight in the details that...

  • Front Desk Supervisor

    2 months ago

    Washington, United States Viceroy Hotels & Resorts Full time

    The Front Desk Supervisor manages daily front desk and guest services operations. General Responsibilities Include: -Check list and daily front desk report completion -Check in and check out of guests - PBX operations, -Supervising bell operations, g Front Desk, Supervisor, Operations, Hotel

  • Front Desk Receptionist

    3 months ago

    Washington, United States U Street Parking Full time

    Job DescriptionJob DescriptionFront Desk Officer Job OverviewIn the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical...

  • Supervisor Front Desk

    4 weeks ago

    Washington, United States AvalonBay Communities Full time

    The Role: Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accompl Front Desk, Supervisor, Maintenance Manager, Community Manager, Property Management

  • Front Desk Supervisor

    2 days ago

    Washington, Washington, D.C., United States The Quincy Hotel, Washington DC Full time

    Job DescriptionThe Quincy Hotel in Washington DC is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Supervise Front Desk Operations: Oversee the daily...

  • Front Desk Coordinator

    7 days ago

    Washington, United States Peraton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to provide administrative support to our team at Peraton. The successful candidate will be responsible for managing the front desk, coordinating meetings, and providing exceptional customer service to our clients.Key ResponsibilitiesAdministrative Support: Provide...

  • Front Desk Coordinator

    7 days ago

    Washington, United States Peraton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to provide administrative support to our team at Peraton. The successful candidate will be responsible for managing the front desk, coordinating meetings, and providing exceptional customer service to our clients.Key ResponsibilitiesAdministrative Support: Provide...

  • Front Desk Supervisor

    2 days ago

    Washington, United States Marriott Full time

    Job Number 24126809 Job Category Rooms & Guest Services Operations Location JW Marriott Washington DC, 1331 Pennsylvania Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...

  • Supervisor Front Desk

    4 weeks ago

    Washington, United States AvalonBay Communities Full time

    Overview Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an...

  • Front Desk Representative

    1 week ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.Key ResponsibilitiesWelcoming and assisting guests during their stay, including...

  • Front Desk Team Lead

    4 days ago

    Washington, Washington, D.C., United States Canopy by Hilton Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Canopy by Hilton. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, leading a team of front desk associates, and ensuring seamless check-in and check-out experiences.Key ResponsibilitiesProvide...

  • Front Desk Coordinator

    7 days ago

    Washington, United States Peraton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to provide administrative support to our team in Washington, DC.The ideal candidate will have a strong background in office administration, excellent communication skills, and the ability to maintain confidentiality.Key ResponsibilitiesAdministrative Support: Provide...

  • Front Desk Supervisor

    3 months ago

    Washington, United States Canopy by Hilton Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Front Desk Representative

    2 days ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities Greet...

  • Front Desk Team Lead

    5 hours ago

    Washington, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless guest experiences.Key Responsibilities:Provide top-notch customer...

  • Front Desk Clerk

    3 weeks ago

    Fort Washington, United States Independent Insurance Agents Full time

    Benefits: 401(k) 401(k) matching Competitive salary Opportunity for advancement Paid time off Training & development Lighthouse Insurance Agency Inc is a well-established, customer-focused insurance agency serving East-Central Illinois for over 40 years. We pride ourselves on delivering personalized service and comprehensive insurance solutions to our...