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Sales Account Manager

2 months ago

Wilmington, North Carolina, United States Hoffman & Hoffman Full time
About Hoffman & Hoffman

Hoffman & Hoffman is a leading provider of heat transfer solutions, recognized as one of the Best Employers in NC by Business North Carolina Magazine. We are seeking a highly skilled Inside Sales Account Manager to join our team.

Job Summary

We are looking for a results-driven Inside Sales Account Manager to manage collective accounts, provide exceptional customer service, and drive sales growth. The ideal candidate will have a strong sales presence, excellent communication skills, and the ability to work independently and within a team.

Key Responsibilities
  • Account Management: Manage a portfolio of accounts, develop and maintain strong relationships with customers, and identify new business opportunities.
  • Sales and Marketing: Develop and execute sales strategies, collaborate with the sales team to achieve sales targets, and stay up-to-date on industry trends and competitor activity.
  • Customer Service: Provide timely and effective customer service, respond to customer inquiries, and resolve issues in a professional and courteous manner.
  • Order Management: Process and enter sales orders, quotations, and customer acknowledgements into our CRM system.
  • Project Management: Manage project schedules, coordinate with customers and internal teams to ensure timely project delivery, and maintain accurate records.
  • Documentation: Develop Installation Operations and Maintenance Manuals to provide customers with written documentation on how to operate and maintain equipment.
  • Vendor Management: Collaborate with manufacturers to resolve issues, coordinate scheduling of equipment start-up, and resolve warranty-related issues.
Requirements
  • Education: Bachelor's Degree preferred, but not required.
  • Experience: 2 or more years of experience in a similar role, preferably in the HVAC industry.
  • Skills: Strong sales presence, excellent communication skills, ability to work independently and within a team, and proficiency in CRM software.
Working Conditions

The Inside Sales Account Manager will work in a normal office environment, with occasional travel required. The position requires moderate lifting, sitting, and standing, as well as the ability to work in a fast-paced environment and handle multiple tasks.

Physical Demands
  • Standing: Frequently
  • Walking: Frequently
  • Sitting: Frequently
  • Handling/Fingering: Frequently
  • Bending: Frequently
  • Pushing/Pulling 12 lbs or less: Frequently
  • Lifting/Carrying 10 lbs or less: Frequently
  • Lifting/Carrying 11-20 lbs: Occasionally
  • Reaching Outward: Occasionally
  • Reaching Above Shoulder: Occasionally
  • Squatting/Kneeling: Occasionally