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Client Relations and Sales Specialist

2 months ago


Maryland Heights, Missouri, United States Mr Handyman Full time

Overview:
Client Relations and Sales Specialists play a vital role in our organization, serving as the primary point of contact for customer inquiries and project requests. This position is essential for managing communication between clients and our skilled technicians, ensuring a seamless service experience for both residential and commercial customers.

Key Responsibilities:
The Client Relations and Sales Specialist is responsible for a variety of tasks, including but not limited to:

  • Handling incoming customer calls to assess project needs.
  • Responding to customer inquiries via phone and email, including sales leads.
  • Coordinating automated email confirmations and reminders for appointments.
  • Providing preliminary estimates for services and organizing technician schedules.
  • Engaging in marketing efforts to promote additional services and foster repeat business.
  • Conducting sales tracking activities, including data entry and payment processing.
  • Maintaining communication with technicians to ensure they have the necessary information and resources.
  • Scheduling appointments and managing any changes to optimize customer satisfaction.

Qualifications:
To be successful in this role, candidates should possess:

  • Prior experience in customer service or sales, preferably over the phone.
  • Excellent written and verbal communication skills with a keen attention to detail.
  • Proficiency in computer applications, including the Microsoft Office suite, with training provided for specialized software.
  • Strong organizational skills and a detail-oriented approach to data entry.
  • A collaborative mindset, capable of working independently while contributing to team objectives.

Benefits:
We offer comprehensive training for specialized software, along with a range of benefits including:

  • Paid time off and vacation after a designated period of employment.
  • Paid holidays and weekly direct deposit.
  • Potential for performance bonuses and opportunities for career advancement.
  • Exposure to front office operations with the possibility of hybrid or remote work arrangements.

Join our team and take your career to the next level with a company that values your growth and contributions.