Client Care Specialist

4 weeks ago


Maryland Heights, Missouri, United States Coalition for Life St. Louis Full time
Job Title: Client Care Specialist

The Client Care Specialist plays a critical role in supporting the mission of Coalition for Life St. Louis, which is to end abortion peacefully and prayerfully.

This high-impact position requires a candidate who is comfortable with challenging situations and is passionate about empowering women to choose life for their preborn children.

The ideal candidate will possess strong emotional intelligence, be a strong example for clients, and be able to work effectively in a dynamic environment.

Key Responsibilities:
  • Schedule and conduct options coaching appointments with clients
  • Participate in a rotating on-call client management system
  • Continue contact with clients via phone, SMS, email, or mail throughout their involvement in the Women's Care Connect program
  • Work with other agencies on behalf of clients
  • Enter and update client information and notes in a timely manner in an online database
  • Work with clients throughout their pregnancies, understanding their needs, and helping to determine their goals
  • Chaperone client ultrasound scans
  • Perform, read and document medical grade pregnancy tests
  • Manage an ever-changing caseload of clients from a variety of backgrounds
  • Maintain an exceptionally clean and organized work environment
  • Participate in regular feedback sessions involving mock coaching, peer criticism and self-assessment
  • Maintain flawless inventory of materials and reorder as needed
Requirements:

Bachelor's degree; or at least one year of experience directly related to the duties and responsibilities of this position; or experience in social work, life coaching, counseling, or a one-on-one women's ministry.

Completed degree(s)/certificate(s) from an accredited institution that are above the minimum education requirements may be substituted for experience.

On-the-job life coaching training will be provided: virtual professional development courses on life coaching through the Professional Christian Coaching Institute.


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