Business System Analyst
1 day ago
Business System Analyst - IT Operations Specialist
Overview
The Business System Analyst - IT Operations Specialist plays a key role in ensuring that various information technology systems are fully operational and meet the needs of both IT and operations teams. This role emphasizes end-to-end Operational Readiness Testing (ORT) and User Acceptance Testing (UAT) to guarantee the systems perform as required in a live environment.
Responsibilities
- Review, analyze, and evaluate IT systems with a focus on Operational Readiness Testing (ORT) and UAT across multiple systems.
- Ensure systems are tested thoroughly in production environments to ensure operational readiness.
- Identify, document, and track system issues or defects during the testing process.
- Lead and assist in the triage of defects during Test Execution and suggest potential workarounds for issues found.
- Support a wide range of teams including sales agents, backend agents, DOJ teams, technicians, and self-install portals, ensuring seamless functionality across all systems.
- Act as the point of contact between IT and operations teams, with IT focusing on QA aspects like interface functionality, and operations concentrating on the final output.
- Grade systems based on customer experience, ensuring that end users have a positive and smooth interaction with the technology.
Requirements
- 2-5 years of experience in business systems analysis or a related field.
- Experience with testing in production environments, specifically Operational Readiness Testing (ORT) or User Acceptance Testing (UAT).
- Strong analytical skills to identify and resolve system issues during end-to-end processes.
- Experience collaborating with both IT and operations teams to ensure that systems meet user requirements and function smoothly.
- Familiarity with defect tracking and test execution processes.
- Ability to identify possible workarounds for system issues to ensure minimal disruption to operations.
- Strong communication skills to effectively bridge the gap between technical and non-technical teams.
Key Skills
- Operational Readiness Testing (ORT)
- User Acceptance Testing (UAT)
- Business Systems Analysis
- IT Operations
- Quality Assurance
- Defect Tracking
- Test Execution
About Brooksource
Brooksource is a leading provider of IT staffing and consulting services. We are committed to delivering high-quality talent to our clients and providing exceptional career opportunities for our consultants.
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