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Customer Service Representative

2 months ago

Denver, Colorado, United States FirstBank Full time

Company Overview

Established in 1963, FirstBank is a prominent financial institution with over $20 billion in assets and more than 100 branch locations across multiple states. Our growth is driven by a commitment to our customers, communities, and employees, encapsulated in our philosophy of 'banking for good.' We prioritize diversity, equity, and inclusion in all aspects of our operations, fostering a workplace where every employee feels valued and included. By joining FirstBank, you will become part of a vibrant team culture that emphasizes professional growth and development opportunities.

Position Summary

The Bilingual Personal Banking Consultant plays a crucial role in assisting clients by addressing inquiries, processing transactions, and opening new accounts while providing information on various products and services. This position is responsible for cross-selling the bank's offerings and ensuring a balanced cash drawer. The Consultant will cultivate and maintain customer relationships by delivering exceptional service and utilizing product knowledge to resolve issues.

Key Responsibilities

  • Respond to a diverse range of customer inquiries and requests.
  • Handle deposits and withdrawals, ensuring accurate cash management.
  • Facilitate the opening of new accounts and offer detailed product/service information.
  • Process wire order agreements and other requests, coordinating with relevant departments.
  • Maintain compliance by accurately processing transactions and reviewing daily reports.
  • Identify opportunities for cross-selling FirstBank products and services.
  • Achieve sales targets while promoting bank products.
  • Understand and comply with account documentation requirements and disclosures.
  • Perform additional duties as assigned by management.
  • Adhere to workplace safety policies and procedures.
  • Work hours may vary between 35-40 hours per week.

Minimum Qualifications

  • Entry-level position requiring minimal prior experience.
  • Bilingual proficiency in English and either Vietnamese, Cantonese, Chinese, or Mandarin.

Preferred Qualifications

  • Experience in cash handling and customer service.

Skills and Abilities

  • Strong customer service skills with the ability to collaborate effectively.
  • Basic mathematical and problem-solving abilities.
  • Comfortable working in a sales-driven environment.
  • Detail-oriented with the capacity to manage multiple tasks efficiently.

Working Conditions

  • Primarily stationary during business hours.
  • Regular use of office equipment, including computers and printers.
  • Occasional movement within the office for various tasks.
  • Frequent communication with customers and colleagues, both in-person and via phone.

Compensation and Benefits

FirstBank offers a comprehensive benefits package that supports the professional and personal well-being of our employees. Benefits include Paid Time Off, 401K options, medical and dental coverage, tuition reimbursement, and more.

Equal Opportunity Employment

FirstBank is an Equal Opportunity Employer. We welcome applications from all qualified individuals without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.