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Bilingual Insurance Customer Support Specialist

2 months ago

Denver, Colorado, United States Marinelly Toro-Mejia - State Farm Agency Full time
Job Overview

Marinelly Toro-Mejia, State Farm Agency is seeking a Bilingual (Spanish/English) Licensed Insurance Customer Support Specialist. A Property & Casualty insurance license is preferred, or candidates must be willing to obtain it prior to employment.

The primary responsibility of this role is to uphold exceptional service standards, efficiently address customer inquiries, and ensure high levels of customer satisfaction. The ideal candidate will possess a professional demeanor, a positive attitude, and an engaging personality. We are looking for someone who is approachable, has strong computer skills, can manage multiple tasks simultaneously, collaborates well with colleagues, and has a genuine passion for assisting others.

Key Responsibilities:

  • Deliver accurate product and service information while resolving any issues that may arise with customer accounts.
  • Manage incoming calls effectively.
  • Address customer complaints by providing suitable solutions and alternatives within designated timeframes; follow up to ensure resolution.
  • Maintain records of customer interactions, process customer accounts, and organize documentation.

Qualifications:

  • Bilingual (Spanish/English)
  • Experience in Insurance Sales / Property & Casualty and Life & Health licenses preferred.
  • Outstanding communication skills, including written, verbal, and listening abilities.
  • Self-driven and motivated.
  • Ability to handle multiple tasks efficiently.
  • Capability to connect effectively with customers.
  • Property & Casualty license
  • Life & Health license