Community Engagement Outreach Specialist
2 weeks ago
Job Description
TITLE :
COMMUNITY ENGAGEMENT OUTREACH SPECIALIST - COMMUNITY ENGAGEMENT DEPARTMENT
POSITION SUMMARY: Under the guidance of the PCA Community Relations Manager, the Community Engagement Outreach Specialist plays a pivotal role in enhancing access to aging services for culturally diverse seniors and their caregivers. The primary goal is to cultivate strong partnerships between PCA and healthcare providers, various service organizations, community groups, older adults, and their caregivers. This role will connect ethnically diverse populations to PCA and other aging-related programs, benefits, and services. The Specialist will facilitate the delivery of social services to these communities by offering information, referrals, advocacy, training, and technical support. The secondary objective is to provide outreach, assistance, and collaboration with leaders from various ethnically diverse communities to improve access to essential resources and services for this demographic.
REQUIRED QUALIFICATIONS:
Education:
- Bachelor's Degree in a relevant field (Social Work, Gerontology, or related Social Science) or equivalent education and experience.
- Minimum of three years of experience in community outreach, particularly with aging and ethnically diverse populations.
- Familiarity with aging services is preferred.
- Exceptional interpersonal skills with a strong ability to engage with individuals from various ethnic backgrounds.
- Outstanding verbal communication skills, including public speaking capabilities.
- Proven ability to establish and maintain effective relationships with external partners such as referral sources and community leaders.
- Self-driven and capable of working independently with minimal oversight.
- Strong advocacy skills dedicated to enhancing consumer services.
- Excellent analytical and problem-solving abilities, open to sharing ideas for program and service enhancements.
- Highly organized with the capacity to manage multiple tasks efficiently.
- Proficient administrative skills, including planning and organizing meetings and events.
- Strong written communication and computer proficiency.
- Collaborative team player, working effectively within the Community Engagement department and across other PCA departments.
- Flexible schedule to accommodate outreach opportunities that may occur outside of regular working hours.
- Bilingual in English and Spanish.
Additional Requirements:
- Must possess and maintain a valid driver's license.
KEY RESPONSIBILITIES:
a. Receive referrals from community organizations and leaders, acting as a liaison between PCA and other service providers.
b. Educate target populations about PCA and the aging network programs, advocating for older adults to enhance access to these services.
c. Deliver presentations at community organizations, discussing PCA services and other aging programs. Represent PCA at health fairs, community events, and media opportunities.
d. Provide training for PCA employees to enhance their understanding of the needs of elderly individuals in ethnically diverse communities.
e. Chair PCA's Latino Advisory Council, organizing quarterly meetings and facilitating the Latino Conference Planning Committee.
f. Assist in the planning of meetings, conferences, and events that enhance communication and bridge the gap between the Latino community and access to aging services.
g. Keep PCA and other agencies in the aging network informed about relevant materials suitable for ethnically diverse communities.
h. Maintain accurate records and prepare necessary reports for PCA and other stakeholders.
i. Perform other duties as assigned by the supervisor.
Performance Expectations:
- Build networks with community partners to increase referrals to PCA, aging network agencies, and healthcare providers.
- Enhance awareness of aging services within ethnically diverse communities.
- Increase PCA and aging network sensitivity to the needs of elders from diverse backgrounds.
- Improve the quality and quantity of services provided to target populations.
Target Audience:
- Ethnically diverse seniors and their caregivers
- PCA staff members
- Healthcare providers
- Other agencies and community organizations serving ethnically diverse populations
(Revised 3/2023)
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