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Community Engagement and Support Specialist

2 months ago


Philadelphia, Pennsylvania, United States Esperanza Health Center Full time
Join our dedicated team at Esperanza Health Center as a Community Engagement and Support Specialist

OVERVIEW: This role is pivotal in linking individuals living with HIV to essential medical services, ensuring ongoing patient care, raising awareness about available HIV resources, and fostering partnerships with social service organizations for effective referrals.

KEY RESPONSIBILITIES:
Outreach Responsibilities
  • Establish and nurture partnerships with local community organizations.
  • Identify and connect HIV-positive clients to necessary medical services.
  • Engage in outreach activities for HIV testing and participate in community events.
  • Collaborate with rehabilitation facilities for testing initiatives and referrals.
Social Support Responsibilities
  • Maintain and update patient records while assisting with scheduling.
  • Organize transportation services and gather patient feedback through surveys.
  • Assist in the recruitment of patients for support group participation.
SPIRITUAL SUPPORT:
  • Offer spiritual guidance and engage in activities that promote spiritual development.
GENERAL EXPECTATIONS:
  • DRIVE
  • Exhibit enthusiasm, self-direction, and effective problem-solving abilities.
  • INTERPERSONAL SKILLS
  • Communicate respectfully and clearly with both team members and patients.
  • RECORD KEEPING
  • Ensure timely and accurate documentation while delivering high-quality service.
  • OVERALL RESPONSIBILITIES
  • Comply with organizational policies, represent the organization positively, and participate in team meetings.
EDUCATIONAL BACKGROUND, SKILLS, AND QUALIFICATIONS:
  • Completion of training in effective communication; a high school diploma is mandatory.
  • Bilingual proficiency in Spanish and English is essential.
  • Exceptional interpersonal skills with the capacity to manage challenging scenarios.
  • Proficient in computer use and capable of handling sensitive information confidentially.