Patient Services Administrative Assistant
2 weeks ago
About Us
The Vascular Care Group is a leading and innovative outpatient practice dedicated to providing exceptional care for patients with vascular conditions. Our team consists of Board Certified physicians and we are equipped with a state-of-the-art facility, complemented by strategic collaborations with local hospitals and healthcare networks. We strive to deliver a convenient and effective model for treating vascular diseases.
Overview
The Medical Front Desk Receptionist plays a crucial role in supporting the administrative functions of our practice. This position is responsible for maintaining an organized office environment, assisting the Office Manager, and ensuring a welcoming atmosphere for patients and their families. The ideal candidate will deliver compassionate and informative service while managing patient communications, documentation, and phone inquiries.
This is a full-time position requiring 40 hours per week, reporting directly to the Office Manager.
Key Responsibilities
- Assist patients and referring providers in person and via phone, directing inquiries to the appropriate personnel.
- Verify patient eligibility and insurance coverage prior to appointments.
- Obtain necessary referrals or insurance authorizations before patient visits.
- Maintain accurate patient accounts by updating personal and financial information for proper billing.
- Organize and manage the office filing system, ensuring easy retrieval of patient records.
- Welcome patients upon arrival, assist with check-ins, and collect insurance information and other required data.
- Provide intake and new patient forms to patients.
- Offer support and guidance to patients as needed.
- Ensure coverage until the practice closes or the last patient has departed.
- Coordinate the flow of patient appointments in collaboration with clinical staff.
- Manage patient expectations during any delays.
- Safeguard patient rights by maintaining confidentiality of medical, personal, and financial information.
- Ensure compliance with all HIPAA regulations.
- Collect co-pays, co-insurance, and past due balances at the time of service; establish payment plans as necessary.
- Schedule initial and follow-up appointments for physicians, clinicians, and ultrasound labs.
- Complete additional projects as assigned.
- High School diploma required; Associate's or Bachelor's degree preferred.
- Minimum of 1 year of administrative support experience; experience in a healthcare setting is preferred.
- Familiarity with multi-line phone systems.
- Ability to maintain professionalism in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite is preferred.
- Willingness to be available for local and/or regional assignments as necessary.
- Knowledge of HIPAA, Medicare, and commercial insurance is preferred.
- Ability to manage multiple tasks effectively in a busy medical environment.
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