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Administrative Support Specialist

2 months ago

Lowell, Massachusetts, United States The Vascular Care Group Full time

About Us

The Vascular Care Group is a rapidly expanding innovative outpatient practice offering life-changing care for vascular patients. With Board Certified physicians, world-class facilities, and strategic partnerships with local hospitals and networks, we offer a new, convenient model to treat vascular disease.

Our Benefits

We offer medical, dental, and vision benefits, including a company match with our 401(k) plan.

Job Summary

The Medical Front Desk Receptionist is responsible for supporting the administrative activities of the facility. This role will maintain the organization of the office, support the Office Manager, and ensure a warm and welcoming environment for patients and families.

Responsibilities

  • Assist patients and referring providers in office and on the phone, directing patient concerns or questions to the appropriate party.
  • Verify patient eligibility and insurance prior to appointment.
  • Obtain referrals or insurance authorizations prior to patient appointment.
  • Maintain patient accounts by recording and updating personal and financial information required for proper insurance billing.
  • Maintain an organized office filing system and retrieve patient records.
  • Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data.
  • Provide patients with intake and new patient forms.
  • Provide patients with support and guidance as needed.
  • Provide coverage until practice is closed for the day or last patient has left if after closing hours.
  • Manage the flow of patient appointments in conjunction with clinical staff.
  • Manage patient expectations during delays.
  • Protect patients' rights by maintaining medical, personal, and financial confidentiality.
  • Ensure compliance with all HIPAA regulations.
  • Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed.
  • Schedule initial and follow-up appointments for physician, clinician, and ultrasound labs.
  • Complete ad hoc projects as requested.

Requirements

  • Minimum of High School diploma, Associates' or Bachelor's degree preferred.
  • 1+ years of administrative support required, experience in a medical setting preferred.
  • Knowledge with multi-line phone systems.
  • Must be able to maintain a professional demeanor in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Previous experience with Microsoft Office suite preferred.
  • Willing to be available for local and/or regional assignments as needed.
  • Knowledge of HIPAA, Medicare, and commercial insurance preferred.
  • Ability to perform multiple tasks in a busy medical setting.

Job Type

Full-time